Job Description

Employment Type: 12 months Fixed term

Hours: 38 hours per week

Location: Mercy Health Corporate Office, Richmond

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Caroline Frankland, franklandc@mercy.com.au

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care. As Change Lead, you’ll use your critical thinking, communication and facilitation skills to help achieve even more for all who need us. The role will be required to deliver:

Project Change Delivery

• Develop and deliver detailed change management plans aligned to the Optima project roadmap.

• Support the execution of the people-side of change, ensuring alignment with project milestones.

• Partner with project team, SMEs and key stakeholders to integrate change activities into the overall project plan.

• Identify change risks and issues and escalate to the EPMO Change Lead with mitigation strategies.

Stakeholder Engagement and Impact Management

• Conduct and maintain stakeholder analysis and change impact assessments.

• Build strong and productive relationships with executives, senior managers, people managers and frontline staff.

• Support the establishment and coordination of a change champion network.

• Proactively identify resistance and support leaders with targeted interventions.

• Develop and delivery targeted communications to different stakeholder groups.

• Ensure messaging clearly articulates the case for change, benefits, impacts and call to action.

• Support leaders in cascading key messages and reinforcing change.

Training and Business Readiness

• Support the design of training strategies and materials.

• Work with the Change and Training analyst to support delivery of role-based training.

• Assess and report on business readiness for go-live.

Adoption and Embedment

• Monitor and report on change adoption metrics, including usage and adoption and behavioural change.

• Support implementation of reinforcement strategies to sustain change.

• Support transition to business-as-usual activities to embed new ways of working.

• Contribute to benefits tracking and post implementation reviews.

• Gather feedback and identify improvement opportunities.

EPMO Change Framework

• Apply change framework tools and templates.

• Contribute to the change heatmap and portfolio view of change impacts

• Ensure consistency of change delivery approaches across the project.

• Contribute to ongoing development of the EPMO Change Framework

Communication and Engagement

• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.

• A compassionate, flexible and positive approach to effective patient care and management.

• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

What you’ll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

Essential

• 5+ years experience in change management and project delivery utilising a structured change management methodology.

• Strong communication, facilitation, influencing, stakeholder engagement and coaching skills.

Desirable

• Experience working in complex health and/or aged care environments.

• Experience supporting workforce management, rostering, or payroll systems and process change.

• Familiarity with project lifecycle concepts and experience working within a structured project environment.

• Relevant tertiary qualifications in business, health management, or a related discipline.

• Completion of or progress towards a Change Management related certification is well regarded.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.