Job Description

Newport News, Virginia

Works with supervision of the Optical Manager and Practice Director. Designs, fits and adapts lenses and frames for patients according to written optical prescription or specifications. Assists patients with selecting frames. Measures patients for size of eyeglasses and coordinates frames with facial and eye measurements and optical prescription. Prepares lab orders containing instructions for grinding and mounting lenses in frames. Verifies exactness of finished lens spectacles. Adjust frame and lens positions to fit patients. Performs administrative duties such as tracking inventory, submitting patient insurance claims, and performs simple bookkeeping. Arranges and maintains displays of optical merchandise.

What you will do

• Explains features and benefits of all current eye wear technology available to meet the patients needs. Assists patients in selecting the appropriate frame and lenses based upon prescription requirements and patient fitting needs. Accurately completes ordering process including lab and merchandise orders.
• Medicare claim information no less than 80% compliant to Medicare standards. Charges posted in COS, patient receipts and ABN forms are consistently completed correctly and obtains delivery signatures and dates.
• Collects insurance plan authorizations and accurately explains plan coverage and limitations to patients. Accurately calculates, files, and collects any co-payments and surcharges under patient vision plan/discount plan. Patient data, insurance, prescription and purchase information accurately entered into computer system. Collects a minimum of 50% of order balance before placing order. Accurately post payments in the computer system and provides patients with invoices. Upon dispensing of eye wear, verifies an collects outstanding balances and change status of order to DELIVERED in computer system.
• Maintains high customer service expectations for the patients and their families, physicians, optical team members and visitors. Responds to and with the managers approval, resolves patient service issues, including lab manufacturing delays and frame back orders to ensure an equitable solutions is found that provides high patient service levels and reduces patient refunds. During Short periods of staffing or heavy workload assists with patients as necessary, .
• Reviews lab invoices for accuracy of order and pricing. Safety of patient by inspecting eye wear promptly to ensure the prescription is made to the physicians request. Contacts the lab directly when errors are found and works with outside facilities to resolve quality issues. Verifies outside lab fees match HREA contracted pricing. Submits incorrect invoices for corrected pricing and track credits.
• Maintains knowledge of new optical products, technologies , compliance standards, billing and lab ordering processes. Successfully completes annual requirements (CBL's) for mandatory competencies within required time frame. If in Apprentice Program for Opticianry successfully passed class. Actively participates with additional optical industry training coordinated by manager and Director. Supports the Riverside Health System Code of Conduct, Compliance and Ethics Program. Reports any potential compliance concerns to the appropriate person.
• Accurately completes optical . Verifies eyeglasses meet order specifications and industry manufacturing standard by performing quality inspections. Dispenses, adjusts, repairs, edges, tints and correctly performs other bench work. Troubleshoots eyeglass vision issues to resolution or appropriate referral to doctor's care. Documents steps taken to resolve issue in the patient's computer record. Performs duties of Optical Lab technician as necessary. Remake average does not exceed 3% of patients serviced. Performs additional duties as defined by manager and Director.
• Ensures patient satisfaction by greeting them as they enter the optical department. Completes all order processes in a timely and accurate manner while the patient is present. Keeps patient wait time to a minimum.
• Average Sale $200. 00 after discounts and insurance collections.
• Frame purchases does not exceed frame sales. Reviews frame purchases and Cost of Goods reports with optical manager throughout each month. Returns Special order and warranty products within 5 days of patient's non-approval of special order or pick up of warranty replacement. Reviews lab invoices for accuracy of order and pricing. Completes Lab Tracking Report, verifying outside lab fees match HREA contracted pricing. Tracks new lens sales and recommends lenses to be added to contract pricing. Submits invoices for corrected pricing and tracks credits. Updates Optical Monthly Expense report weekly with lab invoice totals.

Qualifications

Education

• Program Graduate, approved school of Opticianry (Required)

Experience

• 2 years Optician (Preferred)

Licenses and Certifications

• Optician License - Virginia Department of Professional and Occupational Regulation (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers