Job Description

Source Support is looking for field engineers to partner with innovative optical imaging equipment!

This technology can not only assist with the diagnosis and management of eye diseases, but it can also help identify a variety of other possible health complications through its advanced technologies!

All work includes install, upgrades and preventive maintenance measures. Work is pre-scheduled and monthly within 60-miles of your local area.

Demonstrated skills will Include

• Install, repair, perform preventive maintenance, and retrofit instrument products.
• Support customers on the operational aspects of the instrument, equipment, and software.
• Complete and submit all Regulatory and company required documentation.
• Provide remote diagnosis/repair support when needed.
• Relay field repetitive failures/issues to Field Implementation Team and management staff.
• Test repaired instruments in all operating modes per specification.
• Maintain inventory accountability for all parts, tools, and calibrated equipment.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and/or experience as well as additional knowledge, skill and/or ability required for the position.

• At least 5 years experience in instrument operation, maintenance, and repair procedures.
• At least 5 previous years of field service experience in the medical device industry.
• Self-motivated individual with strong desire to exceed personal and company goals.
• Ability to manage expenses, travel arrangements and customer management
• Strong communication and interpersonal skills and excellent Customer Service skills
• Computer skills (MS Office applications), basic networking knowledge & ability to perform virtual communication tasks.
• Be able to lift/carry 60 lbs.

 Recruitment Steps

• Conduct a recruiter Phone screen to gather more details determine fit, and review requirements.
• Complete a quick technical evaluation (unless an IT evaluation has already been completed)

Training Expectations

• Complete the ~2 hours of eLearning materials BEFORE attending the hands-on training.

• Attend a hands-on, 3-Day training to learn the 3 equipment lines. Hotel, flight, and reimbursements covered by Source.

Target Training Pay: $1000

 All selected techs must be willing to drive up to 120 miles one way.