Job Description

KEY RESPONSIBILITIES:

Deliver Training for assigned staff (new batches verification & refreshment sessions recalibration sessions) with the agreed benchmarks and due dates.

Oversee the performance of the assigned trainers team ensuring adherence to training plan/agenda.

Work on the continuous improvement for the training materials, documents and handouts.

Abides to COPC approaches and requirements.

Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required.

Evaluate agents responsiveness to training and responsible for their training

Carrying out the responsibility of achieving all training performance targets (End to End Certifications on time Calibration Verifications and Quality of training)

Do all verification practices required and related to knowledge verification (Login Calibration Test)

Ensuring that the attendance sheets for both soft skills and product knowledge, and are updated on time as per the due dates delivered by the training supervisors

Responsible for the headcount salary confirmation for newly hired and internally transferred trainees.

INTERPERSONAL SKILLS:

Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity

TECHNICAL SKILLS:

Analytical Computer Negotiation

LANGUAGE SKILLS:

Arabic: Proficient

English: Proficient