Hours: Monday to Friday 2:00 pm to 8:00 pm - 30 Hours per week
Location: 1680 Victoria St N, Kitchener, ON N2B 3E5
Salary: $21.56/hour
The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Contact customers or colleagues to obtain and enter package information or resolve delivery issues
Scan, sort, and reorganize undelivered freight and process freight damages
Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
Inspect damaged packages
Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
3 months experience in customer service
Operations ManagementOperations PlanningOperations ProceduresShipping and Receiving Operations
Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILS
Location: 053 - Kitchener
Working Conditions: Warehouse Environment
Posting Number: 68946
Purolator is an equal opportunity employer committed to diversity and inclusion We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com To apply, visit our Careers Page.
We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com
Purolator Inc. is a leading integrated freight, package and logistics solutions provider. Delivering its customers’ promises since 1960, Purolator continues to expand its reach and renowned service levels and reliability to more people, more businesses and more places across the country and the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 14,000 of its employees love, work and play.
Purolator's Social Media Guidelines: https://www.purolator.com/sites/default/files/2022-06/social-media-guidelines.pdf
À propos de Purolator
Purolator Inc. est un fournisseur de pointe de solutions intégrées de logistique et d’expédition de fret et de colis. Permettant à ses clients de tenir leurs promesses depuis 1960, Purolator continue d’élargir sa portée, sa fiabilité et ses niveaux de service réputés pour joindre davantage de particuliers, d’entreprises et de localités, partout au pays et dans le monde entier. Purolator est fière de son héritage canadien et veille à assurer sa durabilité, se positionnant pour croître et prospérer. Elle est également vouée à contribuer au bien-être des collectivités qu’elle sert, et dans lesquelles vivent, travaillent et se détendent ses plus de 14 000 employés.
