Job Description

Structural Information

Job number: 10025983

Job title: Ops Specialist: IT Integration Support

Job grade: S6

Group/ BU: CSB

Division: Digital & Information

Span of control: 0

Reports to: Management

REM Functional Area: IT

Core Description

Responsible for the operational support of Integration business solutions/ applications, regardless of integration toolset used - testing, deploying, technical support, business support and customer engagement. Take developed business solutions, maintain them on all integration platforms and provide support for small to large enterprise projects. Understanding how different solutions integrate with the business processes, products and the existing IT Infrastructure. It will be required that Telkom's solutioning process is followed, and that Telkom's standard documentation is used.

Job Responsibilities

OUTPUT 1

Provided Business Support

SUB-OUTPUTS

Provide Business support by understanding all business flows within the integration domain

Problem Identification, Ownership and resolution on all environments and keeping the customer up to date

Assisting in the management of incidents, requests and problems experienced with the systems

Coordinate testing between Development Team & Business Stakeholders

Create and Maintain good Customer relationships

Perform active customer communication

Provide project status reports when needed

RANGE

E-mail Communications

Bug Scrubs

Teleconferences

Meetings

IT Service Desk

OUTPUT 2

Ensured Understanding of Integration Technologies

SUB-OUTPUTS

Understand different Integration Technologies/ product suites used within the integration support area

Integration Application Broker tuning/ optimization

RANGE

Over the shoulder training

Training Courses

OUTPUT 3

Provided Operational Support and Monitoring

SUB-OUTPUTS

Ensure continuance improvement of system functionality & stability

Implementation of monitoring rules and alerts to ensure full HA is maintained

Proactive identification of any matters that might affect operations

Ensure corrective action taken an any alerts fired from the enterprise based monitoring system

Provide 24x7 standby duties

Defect identification and appropriate action (logging of cases)

RANGE

IT Service Desk

Foglight Monitoring (Application Alert Management)

ClearSupport

QualityCentre

Citrix

RCA's

Troubleshooting

OUTPUT 4

Managed Testing and Deployment

SUB-OUTPUTS

Manage pre-implementation business testing and post-implementation health checks

Ensure code is deployed as per Release Specifications and on time

Responsible for managing the testing of the application on any integration platform it is deployed on

Responsible for the Analysis & Design of Changes or configuration changes to the database or Software

RANGE

Release Notes

ClearSupport

IT Service Desk

Release Support Ownership

OUTPUT 5

Coordinated Architecture and Risks

SUB-OUTPUTS

Liaise with architecture team wrt CRs that consist of changes on multiple Application systems

Explain current and future application functionality

Ensure early reporting to Architecture on risks related to any changes/ initiatives that could negatively influence business

RANGE

Architecture Forum

Risk Logging

Core Competencies

FUNCTIONAL KNOWLEDGE

Computer Software; Databases; Systems (Applications); IT Document Standards; Project Management; Service Oriented Architecture Design & Development Principles; Integration; J2EE; XML; JMS; SOAP; Enterprise Service Bus (ESB); Telkom Policies

FUNCTIONAL SKILLS

Analytical; Communication; Conceptual Ability; Writing; Cross Functional Teamwork; Technical Integration Document creation

ATTITUDES/ LEADERSHIP COMPETENCIES

Adaptability; Assertiveness; Disciplined; Self Awareness and Self Management; Values Aligned To Telkom's Values (CHART); Integrity; Proactive; Teamwork; Honesty; Openness; Able to openly communicate with customers

Certifications

Education

NQF 6: National Diploma/ Advanced Diploma/ Certificate

Experience

2 Years relevant experience

Additional Information

Experience:

• 2 Years relevant operational experience.
• 1 year relevant Application Integration exposure.

Special Requirements

• Prepared to travel

Physical Requirements

Key Stakeholders