Job Description

Business unit, Department, Reporting

Business Unit ConCom Department NSA Reporting Manager: IMACD

Core Description

Responsible for the management and execution of IMACDs (Installation, Move, Add, Change, and Disposal) within Converged Communications. Support the Technical Architects (TA) in daily operations, by assisting with documentation, basic quoting and support system interaction.

Key Deliverables / Primary Functions

• Understand the business rules of the various products, services and underlying technologies
• Understand the relevant processes and the pre-sales elements, from customer initiation to billing finalisation
• Interface with various internal business units and understand the impact of the work done by these business units within the scope of the required
• Access the relevant change request platform and retrieve the Action Item (AI)/ Service Request (SR)/ Change Request (CR), or alternatively create an AI/SR/CR on the relevant system from a customer-initiated request
• Access internal applications/systems to do quoting or validate addresses and attach documentation

Core Functional Skills & Capabilities

Attention to detail

Analytical and Problem Solving

Core Behavioural Competencies

Deciding & Initiating Action

Adhering to principles and values

Analysing

Delivering Results & Meeting customer expectations

Following instructions & procedures

Applying expertise & Technology

Job Match

Culture Match

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering

OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

3 years of IT experience within Telecommunications industry

Or

If the highest qualification is grade 12, 5 Years IT experience within Telecommunications industry

Certifications

A+

N+

CCNA

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control

0

Level of Engagement

This position engages at the same level during normal operations with internal peers, suppliers, and customers. In a time of escalations, the engagement with internal, client and supplier typically up to two levels up.

Special Requirements / Employment Condition

Valid Drivers license

Workplace / Physical Requirements

Hybrid Remote Worker