Job Description

Business unit, Department, Reporting

Business Unit: CPS

Department: EIS

Reports to: Senior Manager

Core Description

To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)

Key Deliverables / Primary Functions

• Execute to the Managed Services business plan and strategies.
• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values 
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
• Technical ability to perform firmware hardware upgrades on server platforms

Core Functional Skills & Capabilities

ICT Knowledge

Infrastructure Technology

Risk Management

Teamwork

Communication

Core Behavioural Competencies

Working with people

Applying expertise & Technology

Delivering Results & Meeting customer expectations

Analysing

Deciding & Initiating Action

Culture Match

Job Match

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology

OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Relevant IT certification

Experience

3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)

OR

5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)

Certifications

Microsoft/MCSE

VMware Vcenter and ESXI

XEN servcer

Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration

Hyper-V

Perform patching using Microsoft best practise patching tools eg WSUS / SCCM

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control

0

Level of Engagement

Operational/Technical

Special Requirements / Employment Condition

Valid Drivers license

Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Full-time Client Based Position

Billable