Business unit, Department, Reporting

Manager: Service Operations (Financial)

Manager: Workflow and SIM Offic

Manager Network Service Operations

Core Description

Responsible for ensuring that quality standards are met through evaluating, designing, and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports.

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes
• Monitor and control the network to ensure its day-to-day stability
• Manage problems and assist with support functions
• Contribute to the research and assessment of new technologies as well as customer needs
• Monitor service levels and contribute to the development of standards and specifications
• Test systems and keep records of technical details on network design, implementation plans and capital projects
• Support users and support staff
• Attend to IMACD's (Installation, Modification, Addition, Change, Delete)
• Provide network administration and support
• Integrate systems

Core Functional Skills & Knowledge

Core Behavioural Competencies

Minimum Qualifications

Additional Education -Preferred /Advantage

Experience

3 years’ experience

OR

Grade 12 & 5 years’ experience

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control 1-0

Special Requirements / Employment Condition

Workplace / Physical Requirements