Job Description

Requisition No: 868390

Agency: Agriculture and Consumer Services

Working Title: OPS SENIOR CLERK - 42903065

Pay Plan: Temp

Position Number: 42903065

Salary: $20.29 hourly

Posting Closing Date: 01/22/2026

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OPS SENIOR CLERK

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

FOOD, NUTRITION AND WELLNESS

***OPEN COMPETITIVE OPPORTUNITY--

THIS IS A FULL-TIME OTHER PERSONAL SERVICES (OPS) POSITION***

CONTACT:

Herman McBride (850) 617-7168

MINIMUM REQUIREMENTS:

A high school diploma or its equivalent and one (1) year of secretarial or clerical work experience.

College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for the required work experience.

Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for the required work experience.

Please Note: There will be a standard numerically based work sample administered with an established minimum required passing score to all eligible candidates in order to move to the next phase of consideration as part of the hiring process for this position

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained.Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org)

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.

ADDITIONAL REQUIREMENTS:

Must be willing to obtain additional training appropriate to job functions.

Occasional travel required.

NOTES:

To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

General: This position provides administrative support assistance to the Bureau of Supplemental Food Programs, as directed by the Bureau Chief.

Provide administrative support to the bureau.

Serve as the primary point of contact for incoming telephone calls to the Division, address written inquiries regarding program or administrative regulations, policies, and procedures, and route calls or inquiries to the appropriate staff for response when necessary.

Assist with resolving complaints and questions from stakeholders including written, electronic and telephone communications.

Keep records of calls, facsimiles received and messages which cannot be delivered immediately.

Answer routine, non-technical questions and refer other questions to proper persons or offices.

Conduct customer service satisfaction surveys to ensure positive interactions between stakeholders and bureau.

Receive all incoming mail for the bureau, process mail promptly, and forward to the correct personnel within the bureau.

Develop and maintain appropriate record keeping and filing systems for correspondences, documents and reports for the bureau.

Provide program management support to the bureau. This includes conducting research, gathering information, analyzing, sorting, and entering information/data into reporting systems.

Draft acknowledgements in response to inquiries not requiring a supervisor’s attention.

Assist with preparation of publications and other program materials.

Maintain a calendar of events for meetings, special events and travel plans of all bureau staff.

Coordinate conference calls and schedule meetings, conferences and/or workshops for the bureau to include reserving rooms and equipment, preparing meeting information, scheduling attendees, attending meetings and taking notes, and preparing meeting summaries.

Maintain calendar for bureau staff.

Communicate with staff and Bureau Chief regarding office needs, e.g., materials, supplies, equipment, etc.

Monitor WBSCM to ensure recipient agencies are entering receipts within two (2) business days as assigned by the Bureau Chief.

Notify recipient agencies of Good Receipts not entered within required reporting and track until completion.

Conduct site information in FANS to ensure sites information is updated.

Assist other administrative assistants within the division as needed.

Responsible for receiving, reviewing and preparing invoices for second-level review and validation.

Assist with emergency management functions of the division during periods of disaster.

Perform other related duties as necessary or as required by division management.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the principles and techniques of effective communication.
• Knowledge of administrative principles and practices.
• Knowledge of office procedures and practices.
• Knowledge of the methods of data collection.
• Ability to prepare correspondence and administrative reports.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

The Benefits of Working for the State of Florida

Working for the State of Florida as an OPS employee is more than just a paycheck.

• Participation in state group insurance (must meet eligibility requirements*);
• Participation in the Florida Deferred Compensation Plan (457b). For additional details and online enrollment visit MyFloridaDeferredComp.com;

• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan). For more information visit Social Security Alternative Plan (aigrs.com) and read OPS Social Security Alternative Plan (Does not apply to previous FRS Retirees);

• Flexible Spending Accounts; For a more benefits information, visit www.mybenefits.myflorida.com;
• Employee Assistance Program (EAP).

*Seasonal and part-time OPS employees (less than 30 hours average per week) refer to People First at 877-562-7287 or go to:

https://www.mybenefits.myflorida.com/health/eligibility_and_enrollment/ops_employees

SPECIAL NOTES:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.