Job Description

Requisition No: 876327

Agency: Veterans Affairs

Working Title: OPS RECEPTIONIST - 50601492

Pay Plan: Health Care Practice

Position Number: 50601492

Salary: $15.38 Hourly

Posting Closing Date: 05/29/2026

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Requisition # 876327

OPS RECEPTIONIST

FLORIDA DEPARTMENT OF VETERANS' AFFAIRS

Alwyn C. Cashe State Veterans’ Nursing Home

Orlando, Orange County

Rate: $15.38 Hourly

Paid Bi-Weekly

8 hour shifts weekends and holidays

The Florida Department of Veterans' Affairs is an agency dedicated to serving those who served U.S. We are seeking motivated, dynamic individuals! Our skilled nursing facility boasts a loyal team of long-term employees and a fantastic work culture.

* Position may be eligible for limited benefits. *

**Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.) to your application. **

MINIMUM QUALIFICATIONS:

• Willingness and ability to work weekends and holidays.
• One (1) year of clerical experience (college education/vocational training can substitute for experience).
• Ability to communicate effectively in English: reading, writing, speaking, and understanding.
• Excellent communication and interpersonal skills.
• Knowledgeable in Microsoft Office Suite (especially Word, Excel, and Outlook).
• Successful completion of the due diligence process to include, but not limited to, a Level II background check and drug test. https://info.flclearinghouse.com

PREFERRED QUALIFICATIONS:

• Receptionist experience in a medical setting or long-term care facility.

The incumbent will be responsible for handling front office reception and administrative duties, which include assisting the general public; customers; visitors; and other interested parties. Handles cash and assists with resident meal funds. The incumbent is expected to remain calm in emergency situations and be capable of using an overhead PA system for announcements.

• Greet visitors to the facility in a courteous manner.
• Provides limited information to the general public regarding services rendered at the State Veterans' Nursing Home.
• Answers and routes incoming and in-house calls.
• Takes and delivers accurate messages to appropriate staff members in a timely fashion.
• Maintains order in the reception area provides magazines and other reading material to visitors as well as residents.
• Ensure adequate lighting and comfortable room temperatures are maintained within the reception area.
• Ensures at all times Residents' Rights as well as Resident confidentially is protected.
• Prepares letters, reports, forms, and other documents, assuring that they are accurate and timely.
• Delivers medication received via the mail immediately to the respective section.
• Assists families and visitors with meal receipts, and with the purchasing of meals.
• Coordinates mail flow in and out of the office, along with collecting and distributing parcels.
• Performs basic bookkeeping, filing, cash handling and clerical duties.
• Performs other routine office duties as instructed by supervisor.

This is an OPS (Other Personal Services) position.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.