Job Description

Requisition No: 872654

Agency: Division of Emergency Management

Working Title: OPS Mitigation Systems Analyst - 31902058

Pay Plan: Temp

Position Number: 31902058

Salary: $30.00/Hourly

Posting Closing Date: 04/07/2026

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OPS Mitigation Systems Analyst

Bureau of Mitigation

Florida Division of Emergency Management

This position is located in Tallahassee, FL

The Florida Division of Emergency Management (FDEM) plans for and responds to both natural and man-made disasters. These range from floods and hurricanes to incidents involving hazardous materials or nuclear power. FDEM is the liaison between federal, state, and local agencies. FDEM prepares and implements a statewide Comprehensive Emergency Management Plan, routinely conducts extensive exercises to test state and county emergency response capabilities, provides technical assistance to local governments as they prepare emergency plans and procedures, as well as conducts emergency operations trainings for state and local government agencies.

FDEM serves as the lead agency for the State Emergency Response Team (SERT), whose primary goal is the coordination of the state’s efforts during disaster response and recovery. This coordination is conducted within the State Emergency Operations Center (SEOC) in Tallahassee. Additionally, FDEM manages the State Watch Office; the 24-hour a day operation tasked with providing situational awareness to stakeholders statewide. After a disaster, FDEM conducts damage assessment surveys and advises the Governor of the State of Florida on whether to declare an emergency and seek federal relief funds. It is against this backdrop that FDEM strives to demonstrate its mission of, “Coordinate, collaborate, and communicate with our community stakeholders for a resilient Florida”, along with our vision of “Leading the Profession in building prepared and resilient communities”.

and Responsibilities:

This position serves as an OPS Mitigation Systems Analyst and will oversee, plan, develop, engineer, and coordinate all Mitigation systems. Duties include, but are not limited to:

• Administer and maintain the Bureau of Mitigation grants management system(s), including but not limited to: Salesforce, Mitigation.org, Forerunner, ArcGIS Hub, NEMIS, EMIS, ND Grants, eGrants, Microsoft Azure, Microsoft Azure Dev Ops, Microsoft SharePoint, Microsoft Purview and FEMA GO.
• Evaluate and process system access requests.
• Systems oversight/management.
• First line of support for system issues.
• Terminate user access as appropriate.
• Ensure all access control records are complete and maintained.
• Perform and respond to system access audit.
• Assist internal and external customers with system issues.
• Handle all project managing system enhancement requests.
• Perform scheduled and ad hoc reporting.
• Participate in the testing of various grant management and other systems.
• Attend conferences, meetings, workshops, and other engagements related to Mitigation and Resiliency.
• Staff the State Emergency Operations Center, Joint Field Offices, Recovery Coordination Centers, and/or other state or regional facilities activated in response to an emergency. Staffing responsibilities may include deployment around the state pre- and/or post-disaster.
• Perform other duties as assigned.

In response to emergency events, FDEM employees may be required to work irregular hours, to work more than 8 hours per day, to work extended periods (including weekends and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the employee’s position description. Employees must be able to deploy to emergency sites with limited advance notice.

Knowledge, Skills, and Abilities:

• Utilization of equipment and software.
• Ability to analyze data.
• Knowledge of data analysis and reporting tools.
• Knowledge and skills in computer query languages such as SQL.
• Knowledge, skill, and ability to work through complex date management issues.
• Ability to solve complex data solution needs.
• Proficiency in Microsoft Office programs and Salesforce.
• Strong written and verbal communication skills.
• Ability to learn new systems and tools.
• Ability to document processes and complete process maps.
• Experience with building processes in Salesforce is strongly preferred.

Minimum Qualifications:

• A minimum of one year’s experience with Salesforce or any other CRM systems.
• A minimum of one year’s experience in development with CRM systems.
• Ability and willingness to acquire appropriate Salesforce certifications within 12 months of employment.

Special Notes:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

FDEM is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. FDEM appreciates the service and sacrifices made by veterans and their family members and recognizes the immeasurable value veterans bring to the workplace and is committed to increasing the number of veterans that serve in its workforce.

FDEM is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the FDEM Human Resources Office at (850) 815-4177. FDEM requests applicants notify the Human Resources Office in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act.

Successful completion of background screening will be required for this position.

The State of Florida and FDEM participate in E-Verify. This federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

In response to emergency events, FDEM employees may be required to work irregular hours, to work more than 8 hours per day, to work extended periods (including nights, weekends, and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the employee’s position description. Employees must be able to deploy to emergency sites with limited advance notice.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.