Job Description

Requisition No: 869035

Agency: Agency for Persons with Disabilities

Working Title: OPS ICONNECT TRAINER - 67980010

Pay Plan: Temp

Position Number: 67980010

Salary: $22.00 Hourly

Posting Closing Date: 02/09/2026

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

POSITION: EDUCATION AND TRAINING SPECIALIST - Other Personal Services (OPS)

WORKING TITLE: Provider Trainer

POSITION NUMBER: 67980010

OPEN COMPETITIVE OPPORTUNITY

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This position is not a Telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com
• Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$22.00 Hourly

The Provider Trainer is a professional role within the Provider Training Unit (PTU), part of the Quality and Accountability Division’s Bureau of Quality and Program Effectiveness. This position reports to the Provider Training Manager, who oversees training activities statewide. The Provider Trainer delivers instructor-led training to providers and supports their understanding of APD standards, service expectations, and the APD Client Data Management System (CDMS), currently iConnect. The position is based in one of APD’s regional offices and provides training within the assigned region, as well as statewide when needed. Travel within the assigned region is required for in-person training, and occasional statewide travel may be required based on training demands and agency priorities.

The Work You Will Do

Deliver and Facilitate Provider Training: Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching. Facilitate training for providers and other stakeholders through face-to-face and virtual sessions. Use adult learning principles to present content clearly and effectively, respond to questions, and support understanding of applicable laws, rules, policies, and service delivery requirements. Deliver training using the approved curriculum to ensure accurate and consistent instruction across all regions. Promote active participation and meaningful interaction throughout training sessions. Manage classroom dynamics effectively and foster a positive, inclusive learning environment that supports diverse learning needs and encourages learner engagement. Maintain a professional and respectful training environment that reflects the mission, values, and standards of the Agency.

Prepare for Training Sessions: Participate in required meetings and train-the-trainer sessions to stay informed about course expectations, updates, and delivery standards. Review training materials, agendas, objectives, and relevant policies in advance to ensure accurate and consistent delivery. Prepare virtual (e.g., GoTo Webinar, GoToMeeting) or in-person training environments, including testing audiovisual tools and confirming that required materials are ready for use.

Plan and Schedule Training Events: Coordinate and schedule instructor-led training sessions in collaboration with the Provider Training Manager. Coordinate logistics for training activities including venues and equipment. Prepare training calendars, confirm session logistics, and ensure training dates, times, and locations are accurate and communicated as required. Arrange travel in accordance with APD travel policies and procedures.

Support Content Accuracy and Improvement: Maintain an accurate understanding of the laws, rules, policies, and program requirements relevant to the assigned courses. Identify and report any errors or outdated content to the Provider Training Manager. Share feedback from training sessions, learner questions, and observed challenges to support content refinement. Collaborate with the PTU Training Development team to support consistent and effective training design, development, and delivery. Assist with development of training aids such as manuals, handbooks, and visual aids Evaluate and make recommendations on training material and methodology.

Evaluate Learner Understanding: Administer assessments, activities, and knowledge checks as required by each course. Provide clarification or additional explanation when learners demonstrate gaps in understanding. Document learner performance in accordance with course completion or certification requirements.

Manage Instructor-Led Training in the LMS: Create and maintain instructor-led course sessions in the Learning Management System (LMS), including scheduling, posting session details, managing rosters, and recording attendance. Record completions for instructor-led sessions and submit required session documentation. Maintain backup records, including sign-in sheets, to ensure documentation is preserved. Refer complex or system-wide LMS issues to the Provider Training Program Administrator or LMS Support team.

Performs related work as required: Works on special projects and other assignments and/or performs other duties as assigned.

Minimum Qualifications

• Valid Driver’s License or other efficient means of transportation and willing to travel to different locations throughout the Region for work purposes.

• 4 years of experience in related field or Bachelor’s degree (preferred).

Knowledge, Skills, And Abilities

Knowledge of:

• Training methodologies.

• Learning management systems.

• Competency assessments.

• Adult learning principles and instructional best practices.

• Applicable Florida Statutes, Florida Administrative Code, APD policies, the iBudget Handbook, and program requirements relevant to assigned courses.

• Microsoft applications and other required computer software applications.

• Using training delivery tools and technologies including platforms used for virtual training (e.g., GoToWebinar, GoToMeeting).

Ability to:

• Manage time effectively, work independently, and meet training schedules and deadlines.

• Deliver training using approved curricula with accuracy and consistency.

• Create a positive, inclusive learning environment and manage classroom dynamics.

• Communicate effectively and professionally with providers, colleagues, and stakeholders.

• Assess learner understanding and adjust explanations or examples when needed.

• Identify and communicate issues that may impact learners, providers, or the agency to the Provider Training Program Administrator and apply professional judgment in determining urgency and risk.

• Travel within the assigned region and occasionally statewide as required.

• Document and maintain records accurately.

Demonstrate Skills in:

• Leadership and classroom management.

• Planning, organizing, scheduling, and coordinating training sessions and related travel.

• Data gathering and analysis.

• Problem analysis and problem solving.

• Instruction or training.

• Presenting information clearly, logically, and in a manner appropriate for adult learners virtually and in-person.

• Interpersonal relations.

• Public speaking.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year.

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287.

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.