Job Description

Requisition No: 869092

Agency: Department of Health

Working Title: OPS HEALTH SUPPORT TECHNICIAN - 64937255

Pay Plan: Temp

Position Number: 64937255

Salary: $17.00

Posting Closing Date: 02/17/2026

Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

This is a para-professional healthcare support position responsible for serving clients in the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) in Leon County, which includes, Franklin, Jefferson, Madison, Taylor, and Wakulla Counties. Services include eligibility determination, anthropometrics and hemoglobin testing, issuance of Electronic Balance Transfer (EBT) cards and issuance of program benefits.  This position also schedules client appointments, assists clients with completion of nutrition questionnaires, and provides low risk second nutrition education contacts (newsletters). 

Duties:

• Performs accurate weights, measures and hemoglobin tests as needed for certification of WIC clients. Performs follow-up weights, measures and hemoglobin tests for high risk WIC clients as directed by the WIC nutritionists. Information is recorded in the FL-WISE System.

• Responsible for keeping clinics and all equipment and supplies organized, stocked and in operating order. Calibrates scales, length and height boards and equipment for measurement of hemoglobin. Performs clerical duties such as pulling and preparation of WIC clients' medical and immunization records for clinic and telephoning clients concerning certification appointments.

• Obtains relevant health information from the WIC clients. Collects and completes medical information as appropriate for immunization and WIC reports when needed.

• Assists with the voter registration process.

• Interviews clients applying for the WIC program to determine financial eligibility. Reviews clients’ proof of income and enters data into FL-WISE System for all clients. Verifies clients Medicaid and food stamp status. Explain rights and obligations of the WIC program to the client. Obtains necessary medical and/or WIC records and issues ID/VOC cards for clients receiving WIC services.

• Issues WIC EBT card, food benefits and ID/VOC card. Instructs clients on EBT use and redemption procedures. Follows established protocol to provide nutrition education newsletters and nutrition classes to clients. Documents nutrition contact in WIC computer system.

• Maintains accountability for all issuance supplies.

Other Duties Performs other related duties as required.

Required Knowledge, Skills, and Abilities:

Ability to provide customer service consistent with WIC program regulations.

Ability to provide basic nutrition lesson as assigned (script provided).

Ability to perform anthropometric (length, height, weight) measurements.

Ability to perform hemoglobin testing.

Competent keyboard skills.

Ability to learn FL-WISE data system.

Ability to learn DOH software applications.

Ability to use calculator.

Ability to maintain Florida driver’s license.

Ability to provide own transportation.

Ability to maintain client confidentiality.

Ability to interact professionally with the public.

Qualifications:

Minimum - Valid Driver License

Preferred - High School Diploma or equivalent.

Other job-related requirements for this position:

Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit.Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60

months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.