Job Description

Requisition No: 880095

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64950082

Pay Plan: Temp

Position Number: 64950082

Salary: $16.23 per hour

Posting Closing Date: 08/28/2026

Total Compensation Estimator Tool

Open Competitive Opportunity

OPS Family Support Worker

Other positions from Palm Beach County may be filled from this posting

Specific Responsibilities:

This is an OPS position working for a large caseload of Special Supplemental Nutrition Program for Women, Infants and Children (WIC) in Delray Beach.

• Provides basic breastfeeding information and support to new mothers via face to face, over the telephone via agency “warm line” (after- hours dedicated telephone line), group and/or individual education. Provide information regarding benefits, how to overcome common barriers, prevent and handle common breastfeeding concerns. Reminds clients of their scheduled WIC appointments. Complies with the mandatory requirements in Section 215.422 F.S. and Chapter 3A-24 Florida Administrative Code regarding prompt payment process of special formula.
• Provides services to new mothers who are experiencing breastfeeding issues.
• Recognizes when breastfeeding issues/problems are above their level of training and provide appropriate referrals.
• Provides materials/information to individuals and/or families about WIC services, and the WIC Breastfeeding Program.
• Reminds clients of their scheduled WIC appointments.
• Maintain records, update client files and provide follow-up service on all referrals received with proper documentation.
• Demonstrates and distribute electric and manual breast pumps for WIC clients. Receives and responds to referrals and/or caseload of WIC mothers and makes routine, periodic contacts with all mothers assigned. Records data in the WIC FL WISE System on each client who receives counseling services.
• Refers clients for other community programs and services as needed (i.e., smoking cessation; abuse hotline and parenting education, etc.).
• Participate in outreach activities such as health fairs, baby fairs, etc.
• Assists WIC staff in promoting breastfeeding and peer counseling through special projects.
• Participate in mandatory training; in-service training and other staff development activities.
• Attends conferences, seminars, and workshops as assigned.
• Participates in agency and program teams. Attends Peer Counselor meetings, staff meetings and special community events as assigned.
• Completes forms and paperwork in hard copy and electronically as required and submit reports to the Breastfeeding Coordinator/Supervisor.
• Records activities on the Loving Support Weekly Activity Report.
• Prepares required documents reflecting expenditure of work time and tasks performed (i.e., EARs and timesheets) and submits to supervisor according to established deadlines.
• Travel throughout Palm Beach County is required.
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Perform other duties as assigned.

Knowledge, skills, and abilities, including utilization of equipment, required for the position:

• Knowledge of breastfeeding science and practice
• Skill in basic counseling techniques
• Ability to learn and use Microsoft Windows based computer software programs inducing PowerPoint, internet, email and equipment or specific program software such as FL WSE and HMS.
• Ability to Verbalize Basic Breastfeeding information to WIC Peers.
• Ability to develop, plan and present technical and targeted breastfeeding education for individuals and groups
  
• Ability to organize and present information, verbally and in writing, in a concise, comprehensive and legible manner
• Ability to provide high level customer service lo internal or external customers
• Ability to establish and maintain effective working relationships and professional interactions with co-workers, supervisors, and others.

Qualifications:

• This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment visa sponsorship.
• Travel throughout Palm Beach County is required.

Preferred Qualifications:

• High School Diploma
• Educated in the federally mandated second nutrition education for low-risk WIC participants on basic nutrition and breastfeeding support.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

225 S. Congress Ave., Delray Beach, FL. 33444

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit.Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.