Job Description

Requisition No: 882409

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64944151

Pay Plan: Temp

Position Number: 64944151

Salary: $20.00 Hourly

Posting Closing Date: 09/29/2026

Total Compensation Estimator Tool

OPS FAMILY SUPPORT WORKER

Open Competitive

Your Specific Responsibilities:

The OPS Family Support Worker contacts pregnant women, interconception women and families of children under the age of three to assess risk factors that may lead to poor pregnancy outcomes and/or poor developmental outcomes. The position works in partnership with the client or family and provides information and linkage to programs and resources to address risk factors identified by a risk screen or referral. The OPS Family Support Worker will serve a critical role in connecting with pregnant women, and families with newborns, to home visiting services and supports. Using motivational interviewing techniques, the OPS Family Support Worker conducts initial client intakes, ensuring a supportive and personalized approach. All services provided are documented in the programs data system.

Ensures that CI&R (Coordinated Intake and Referral) performance benchmarks are completed as outlined in the Healthy Start Standard and Guidelines and the agencies internal policies and procedures

Conducts Initial Intakes, including attempts to contact, to assess referred women and infants needs and risks. Travel to attempt to contact clients in the service area may be required

Works cooperatively with Healthy Start staff members and community partners to ensure each potential home-visiting client is provided with knowledge and resources that best suit their individual needs

Explains home visiting options to potential clients and provides a referral to the appropriate home visiting service provider

Follows up to ensure referral is received by service provider and services are provided to families

Addresses questions and concerns and provides contact information for helpful community resources

Provides relevant information to clients about breastfeeding, health care options, parenting education, preventative health education and child development

Completes data entry of participants' sensitive information and treats this information within HIPAA privacy rules. Will maintain confidentiality of children, families and other records and information at all times.

Ensures that all required documentation is typed and submitted in a timely manner into the Well Family System and maintains the participants record in accordance with program requirements

Works closely with the Senior Human Services Program Coordinator to meet required programmatic benchmarks

Participate in trainings, meetings, workshops, conferences, webinars, and conference calls as necessary

Performs other duties as assigned

Required Knowledge, Skills, and Abilities:

Ability to perform assessments effectively.

Ability to educate a diverse population on health and wellness.

Ability to follow instructions and take direction from management.

Ability to plan, organize and prioritize workload.

Ability to work independently.

Ability to work with participants having a variety of physical problems and/or health concerns.

Ability to teach basic principles of home health care.

Skills in establishing and maintaining effective working relationships with organizations, groups and individuals

Knowledge of problem-solving techniques

Ability to work with individuals from diverse backgrounds and/or with medical disabilities

Ability to communicate effectively and professionally, verbally, (on the phone and in person) and in writing

Skills to effectively utilize computer software systems, including MS Office Word, Excel and Outlook applications

Ability to work under very busy circumstances at times, to be able to multi-task

Ability to be responsible for accuracy, timeliness and thoroughness of own work and to perform such work in accordance with procedural and policy guidelines.

Must maintain an absolute commitment to protecting the confidentiality of participant and agency information handled daily

Qualifications:

Minimum – atleast 1 year of social service - type work experience and proficiency with Microsoft Office.

Preferred - High school education; bilingual/multilingual in English and other language(s). Two years of social service - type work experience.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Key West, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.