Job Description

Join our dynamic team as a Program/Project Manager and lead Operations projects that shape the future of our industry! This is a unique opportunity to leverage your vision and leadership skills to drive impactful initiatives and foster innovation. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development.

As a Program/Project Manager within JPMorganChase, you will be a key driver in transforming Global Cash Operations strategic plans into tangible programs and projects, delivering impactful results across various business units. You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs. Your role will involve significant cross-functional collaboration, data analysis, literacy and knowledge of data transformation , Artificial Intelligence, Story telling as part of the required skills on job description and conflict management to align operations initiatives with business strategy. You will also be responsible for coordinating with diverse teams, delegating tasks effectively, and fostering an environment of continuous learning and growth. Your ability to think strategically, adapt to change, and deliver excellent customer service will be crucial in this role.

Job responsibilities

• Lead the execution of Global Cash operations key strategic plans into high-impact programs and projects, utilizing your expertise in project management and strategic thinking to deliver results across various business units.
• Execution of programs, ensuring alignment with business strategy, effective risk mitigation, and timely delivery of commitments.
• Utilize data analytics to monitor program progress, Cash ops knowledge, Data transformation, Artificial Intelligence & Story telling skills to make informed decisions, and direct necessary adjustments to ensure the successful delivery of program commitments.
• Manage diverse stakeholders, fostering an environment of continuous learning and growth, and effectively delegating tasks to ensure efficient and effective achievement of objectives.
• Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues.

Required qualifications, capabilities, and skills

• Proven ability to lead and manage complex programs or projects, delivering results across various business units, typically demonstrated through 8+ years of relevant experience.
• Demonstrated proficiency in data analytics with the ability to interpret models, story telling, Artificial intelligence, make inferences from data, and provide continuous insight for program execution.
• Proven experience in conflict management, with the ability to identify conflicts, facilitate discussions, and create win-win solutions using collaboration or negotiation strategies.
• Advanced computer literacy, with the ability to effectively use technology to perform tasks, solve problems, and communicate in a professional setting.
• Proficiency in strategic thinking, with the ability to use data to understand issues and opportunities, evaluate potential scenarios, and collaborate on strategy and priority development.
• Ability to act independently and make proactive recommendations, with additional ability to work under pressure, deliver competing priorities, make decisions at the right time and prioritize effectively. Willing to take advice and escalate when needed

Preferred qualifications, capabilities, and skills

• Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
• Implement automation to streamline project workflows and increase operational efficiency.
• Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.
• Relevant industry experience, ideally coupled with strategic, business management and/or financial experience
• Knowledge of Payment products and related regulatory landscape
• Mentor team members to support their professional growth and enhance project management capabilities.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.