Job Description

Requisition No: 883489

Agency: Commerce

Working Title: OPS EMPLOYMENT SECURITY REP II - 40090092

Pay Plan: Temp

Position Number: 40090092

Salary: $20.00 PER HOUR

Posting Closing Date: 09/17/2026

Total Compensation Estimator Tool

Your Specific Responsibilities:

• Provide individualized or group specialized counseling services to targeted/contracted groups (examples: ex-offenders, dislocated workers, veterans, Migrant and Seasonal Farm Workers, etc.) using standardized counseling techniques which will assist customers in deciding on vocational goals and employability plans for entrance into employment.
• Provide assistance with job seekers visiting the resource room with their job search, re-employment applications, resumes, labor market research or any other employability service needed to assist the job seeker with their return to work.
• Provide assistance with answering phones and directing calls to appropriate staff persons.
• Provide services to RA customers and assist them with their return to work.
• Assess customers for job readiness through aptitudes, interests, personal characteristics, education, and work history demographics.
• Coordinate services with state and local agencies and private employers for job development and referrals.
• Maintain accurate case records including tracking customers' employability plans. Maintain appropriate documentation for support services and conduct follow-ups on customers on a regularly scheduled basis.
• Refer the customer to community resources for appropriate employment-related services and perform placement services as required.
• Serve as subject matter expert in services relating to Re-Employment Assistance, MSFW, Federal Bonding, and Sex-offenders; Provide technical assistance to regional staff in these subjects including developing training.

Required Knowledge, Skills, and Abilities:

• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Ability to utilize problem-solving techniques.
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
• Working knowledge/experience using Microsoft applications.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Knowledge of the basic principles of counseling and case management.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently by planning, organizing, and coordinating work assignments.
• Required Knowledge, Skills, and Abilities:
• Working knowledge/experience using Microsoft Office applications, incl. Word, Excel, PowerPoint
• Knowledge of the principles and techniques of effective customer service
• Knowledge of the basic principles of counseling and case management
• Skilled in group presentations or workshop instruction and/or facilitation
• Ability to promote and market the Career Center
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
• Ability to work effectively as part of a team
• Ability to utilize problem-solving techniques
• Ability to provide excellent customer service
• Ability to deal with the public in a tactful, courteous, and effective manner
• Ability to conduct effective interviews
• Ability to establish and maintain effective working relationships with others
• Ability to work independently by planning, organizing, and coordinating work assignments
• Ability to prepare reports to include recording, evaluating, and analyzing data

Qualifications

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required.

Preferred but not required:

• A bachelor's degree from an accredited college or university in the field of Sociology or Psychology. Professional or nonprofessional experience in areas related to counseling, administrative experience, or reemployment assistance policy may substitute on a year-for-year basis for the preferred college education.
• Prior experience within a CareerSource center preferred.

Pay: $20.00 per hour.

Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

• As an OPS Employment Security Representative II (OPS ESR II) you will assist job seekers with applying for reemployment assistance, search for jobs, create and improve their resume, provide labor market information, apply for jobs answer questions regarding job openings and how to apply for the jobs..
• Your role as an OPS ESR II is a very important role within our community as it assists with alleviating unemployment and increases our economy. The economy is the wealth and resources of our community especially in terms of production and the consumption of goods and services
• The job is in downtown Gainesville, Florida, at 1112 N Main St. and accessible to restaurants, stores and other local businesses. The name of the business is CareerSource North Central Florida. You will be working in the customer service department.
• The OPS ESR II position will be responsible for putting our unemployed job seekers back to work or assisting in finding a better position for those that are underemployed.

The Difference You Will Make:

You will help Floridians obtain wage replacement benefits for qualified job seekers who are out of work through no fault of their own. You will help decrease the unemployment rate in your local community and assists employers with obtaining the qualified workers needed to operate their business on a day to day basis. Your knowledge and skills will be utilized to help our eligible job seekers. DEO is a fast-paced work environment in which critical thinking and prioritizing is a must.

Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work

Gainesville, located in Alachua County is home to Florida's largest and oldest university. The University of Florida serves as the center of cultural events, education, medicine, and athletics. The home of the "Gators".

What is it like living in Gainesville Florida?

• Gainesville is known for its historic buildings and its natural surroundings. With its numerous parks, museums, and lakes, and scenic rivers Gainesville is one of the most beautiful cities in Florida.
• Gainesville is the home of one of the most sought-after rivers, the Ichetucknee is a spring-fed river that attracts visitors from all over to enjoy the tradition to sit and float down the river.
• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Go to www.employflorida.com and create a individual account if you do not already have one and look for the job and apply for this position on that website.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.