Job Description

Requisition No: 868708

Agency: Commerce

Working Title: OPS CUSTOMER SERVICE REPRESENTATIVE - 40090056

Pay Plan: Temp

Position Number: 40090056

Salary: $17.00 per hour

Posting Closing Date: 02/04/2026

Total Compensation Estimator Tool

OPS Customer Service Specialist

OPEN COMPETITIVE

Multiple Positions Available throughout the Region

www.floridajobs.org/

Your Specific Responsibilities:

This is a responsible professional position involved in interviewing work within a One Stop Career Center.

Interview and assess customer needs and provide servie or referral as appropriate. Evaluate education, training and experience and register applicants. Provide instructions and assistance to customers utilizing the Information System and other computer data programs.

Refer customers to job openings, training opportunities and other employment related services; determine potential eligibility for and/or participation in special programs. Refer customers to individual or group counseling/guidance services; provide employability skills, labor market information and refer to supportive services as needed. Record information in writing or by computer.

Process job orders using information from employers to compile job descriptions; accurately code each opening by occupation and industry; and file search job orders for qualified applicants adhering to veterans' preference and mandated Federal Contractor requirements. Monitor job openings and verify referral results with employers. Make calls to employers to promote office program and make job development contacts when appropriate.

Provide personalized services for Recruiting Agreement employers and maintain interest card files. Arrange and schedule testing empoyer's request. May administer and score the General Aptitude Test Battery.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Knowledge of the methods of data collection.
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to conduct effective interviews.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to record, collect, evaluate and analyze data.
• Ability to work independently by planning, organizing and coordinating work assignments.
• Ability to listen effectively.
• Ability to read and understand reports, documents and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to work relatively independently at times and with supervision as needed.
• Ability to make presentations in group or individual settings.
• Ability to work effectively as part of an interorganizational team.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Occasional local travel throughout the county and/or frequent travel outside of the county may be required, which may necessitate the use of a personal vehicle.
• The incumbent must possess or obtain Tier 1 certification as a Workforce Professional within one (1) year of employment in the position.

Preferred

• A High school diploma from an accredited college or university and/or 3 years’ experience in customer service, sales, marketing or career coaching.
• At least one year of Professional or nonprofessional experience in area related to customer service.

Pay: $17.00 per hour

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The OPS Customer Service Specialist will assess customer needs and provide service and referrals as appropriate, evaluate education, training and experience and register applicants, and refer customers to job openings, training opportunities and other employment related services. The specialist will also make calls to employers to promote office program and make job development contacts to assist customers in obtaining employment.

The Difference You Will Make:

You will impact Florida Citizens by assisting job seekers to obtain and retain employment. Assist local employers in attracting and retaining qualified candidates based on their needed skill sets.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Miami-Dade County the most southern portion of the mainland of Florida. According to a 2019 census report, the county had a population of 2,716,940, making it the most populous county in Florida and the seventh-most populous county in the United States. It is also Florida's third largest county in terms of land area, with 1,946 square miles (5,040 km2). The county seat is Miami, the principal city in South Florida.

Miami-Dade County is one of the three counties in South Florida that make up the Miami metropolitan area, which was home to an estimated 6,198,782 people in 2018. By population, Miami-Dade is the largest majority-minority county in the United States with over 69.4% of the population being of Hispanic and Latino descent.

The county is home to 34 incorporated cities and many unincorporated areas. The northern, central and eastern portions of the county are heavily urbanized with many high-rise buildings along the coastline, including South Florida's central business district, Downtown Miami. Southern Miami-Dade County includes the Redland and Homestead areas, which make up the agricultural economy of the region. Agricultural Redland makes up roughly one third of Miami-Dade County's inhabited land area and is sparsely populated a stark contrast to the densely populated, urban northern portion of the county.

Miami Dade County includes portions of two national parks. Everglades National Park to the west, which is inhabited by the Miccosukee Indians and to the east, you will find Biscayne National Park and Aquatic Preserve.

We are known for some of the state’s best-known beaches including Miami Beach and its famous Art Deco hotel district. Haulover Beach regularly hosts kite-making workshops and sells kites, which are perfect to fly in the grassy area overlooking Biscayne Bay. Bal Harbor Beach is a laid-back stretch of sand is fringed with luxury condominiums and five-star hotels, has a jogging path wind around the mile-long beach, shaded by palms. Anglers often fall in love the jetty at north end of beach which tourists and locals alike can be found in the tiny cafes in the nearby Town of Surfside or the elegant bistros in Bal Harbor Shops on any given day of the week. Surfside Beach is one of the few beaches in Miami Dade County that has no commercial properties encroaching on the sand – no hotels, no shops, no restaurants blocking the mile long view of the lovely sand beach.

Your Official Miami and Miami Beach Guide (miamiandbeaches.com)

Miami-Dade County (miamidade.gov)

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

* State Group Insurance coverage options+
( health, life, dental, vision, and other supplemental option)

* Ongoing comprehensive training provided

* Career Growth

* Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.