Job Description

Requisition No: 876003

Agency: Highway Safety and Motor Vehicle

Working Title: OPS CLERK - 76809932

Pay Plan: Temp

Position Number: 76809932

Salary: 15.00/hr

Posting Closing Date: 05/30/2026

Total Compensation Estimator Tool

Florida Highway Patrol

Tallahassee Regional Communications Center

*Other Personal Services (OPS) Opportunity*

This position works 25-29 hours per week

*Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Valerie Lockhart, (904) 359-6581, valerielockhart@flhsmv.gov

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits Include

• State of Florida 401(a) FICA Alternative Plan*
• Workers’ Compensation
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements).
• Deferred Compensation
• Employee Assistance Program

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

Work collaboratively with law enforcement professionals and other stakeholders to provide professional and courteous service while fulfilling public records requests. This position is responsible for fulfilling public records requests for photos from the investigations of the Florida Highway Patrol. As part of this responsibility, this position answers requests for information and maintains various databases to support this information. These responsibilities include retrieving, identifying, organizing, storing, and copying photographs from Florida Highway Patrol investigations. This position is also responsible for performing the administrative tasks associated with the requests for information, such as answering phones, preparing correspondence, records management, and other tasks as the need arises.

Knowledge, Skills, and Abilities

• Value customer service and understand the importance of responsiveness and timely follow-through.
• Portray a positive, respectful, and professional image to all regardless of situation or communication method.
• Be able to provide guidance that encourages collaboration and balances providing subject matter expertise with support for customer preference.
• Possess excellent active listening and adaptive communication skills to include the ability to convey information so that it is clearly understandable.
• Possess a strong work ethic and drive to move things forward under own initiative. Approach work with a sense of commitment, urgency, flexibility, and personal accountability.
• Be able to effectively manage a busy workload, be productive in an environment with regular interruptions, and meet designated timeframes without compromising attention to detail or customer service.
• Be solutions oriented with the ability to use critical thinking, judgement, and discretion to make sound decisions and effective recommendations.

Preferred Qualifications

• Clerical experience (filing, typing, preparing, and maintaining records and/or reports).
• Experience providing customer service in-person or via telephone.

Job Related Requirements

• The position you are applying is subject to a Level 2 background along with Criminal Justice Information Systems (CJIS) and State Law Enforcement Radio System (SLERS) security clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.
• High School Diploma or GED equivalent

Note

• The position you are applying for deals with processing photos from Florida Highway Patrol investigations. Many of these photos are taken at crime scenes and may include images from scenes involving serious injuries or death.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• OPS employees at FLHSMV are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.