Instaleap

Ops Analyst

Instaleap  β€’  Colombia, CO / BogotΓ‘, CO (Hybrid)  β€’  4 months ago
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Job Description

What would you do?

  • Analyze data related to product usage to bring new insights to the client in order to improve their operational goals
  • Deliver training to clients on our functionalities and explain how to configure our software
  • Resolve doubts on product usage/configuration/etc
  • Carry out weekly follow up calls with our clients
  • Escalate product or customer issues that need to be addressed by customer success managers
  • Create documentation, presentations, user manual and other resources to help clients use the product effectively
  • Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings
  • Guide the client in incident escalations with the support team.

πŸ™ŒπŸΌ Your experience has been shaped by

  • You took classes related to operations/logistics at university
  • You are an ops lover: Ask smart questions about the operation
  • Management of data analysis tools: Excel (Intermediate); G Suite is a plus.

πŸš€ Your SuperPowers

  • Excellent communication and organizational skills
  • Be a results-driven person
  • Native Spanish and Intermediate English (B1/B2)
  • Ability to perform well under high-pressure environments.
  • Knowledge of last mile operation or logistics.
  • We would extra love it if you have customer-facing experience.

πŸͺ„ What we bring to the table

  • 🌎 Hybrid Work: Work together as a team.
  • πŸ‘©πŸΏβ€πŸ’» Flexible hours: We trust your work and skills.
  • πŸ–οΈ Additional days off to vacations.
  • πŸŽ‚ Half day off on your birthday.
  • πŸ“š Access to Educational Budget.
  • πŸ’» Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.
  • πŸ₯ Health insurance: Get the attention and care that you deserve. Available in some countries.
Instaleap

About Instaleap

We offer the best technology for retailers to thrive in their eCommerce Operations - from storefront to delivery.

Our suite of eCommerce, Fulfillment & Delivery software solutions empowers supermarkets, pharmacies and other retailers to increase online sales volume, optimize operational efficiency, deliver on time and retain clients.

Trusted by +100 retailers in +30 countries.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
San Francisco, California
Year Founded
Unknown
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