Job Description

What would you do?

• Analyze data related to product usage to bring new insights to the client in order to improve their operational goals
  
• Deliver training to clients on our functionalities and explain how to configure our software
• Resolve doubts on product usage/configuration/etc
  
• Carry out weekly follow up calls with our clients
  
• Escalate product or customer issues that need to be addressed by customer success managers
  
• Create documentation, presentations, user manual and other resources to help clients use the product effectively
• Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings
  
• Guide the client in incident escalations with the support team.
  

🙌🏼 Your experience has been shaped by

• You took classes related to operations/logistics at university
• You are an ops lover: Ask smart questions about the operation
• Management of data analysis tools: Excel (Intermediate); G Suite is a plus.

🚀 Your SuperPowers

• Excellent communication and organizational skills
• Be a results-driven person
• Native Spanish and Intermediate English (B1/B2)
• Ability to perform well under high-pressure environments.
• Knowledge of last mile operation or logistics.
• We would extra love it if you have customer-facing experience.

🪄 What we bring to the table

• 🌎 Hybrid Work: Work together as a team.
• 👩🏿‍💻 Flexible hours: We trust your work and skills.
• 🏖️ Additional days off to vacations.
• 🎂 Half day off on your birthday.
• 📚 Access to Educational Budget.
• 💻 Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.
• 🏥 Health insurance: Get the attention and care that you deserve. Available in some countries.