Job Description

Requisition No: 877240

Agency: Business and Professional Regulation

Working Title: OPS ADMINISTRATIVE ASSISTANT I - 79900010

Pay Plan: Temp

Position Number: 79900010

Salary: $18.50 hourly

Posting Closing Date: 06/13/2026

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Division of Real Estate

OPS Administrative Assistant I

Position Number: 79900010

Hiring Salary: $18.50 Hourly

OPEN COMPETITIVE

This is an in office position - remote work for this postition is not available.

Previous applicants need not reapply.

Your Candidate Profile (application) must be complete in its entirety. Work History (in easy to review chronological order). Consists of: Any position held by a State of Florida Agency, by a Florida University. All periods of employment from high school graduation. All periods of current or prior unemployment, any gap of 30 days or more must be accounted for. Any Education, any Volunteer Experience, your resume and application must match.

*Gaps 30 days or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under period of employment or attach a word document listing your gaps.

It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application.

Our Organization and Mission:

License efficiently. Regulate fairly. Florida counts on DBPR to ensure a lot of important matters are handled well. They range from the safety of food service to the integrity of real estate transactions, the standards of racing to the transparency of condominium governance, and of course, the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. Our stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie Griffin, the agency oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR/.

The Work You Will Do:

This is a professional position under the direct supervision of the Board Executive Director. This position supports the Division of Real Estate (DRE), the Florida Real Estate Appraisal Board (FREAB), the Florida Real Estate Commission (FREC), the Florida Real Estate Education Section, the Department, and the Public. The work assigned to this position requires the ability to handle a variety of highly responsible functions independently adhering to Florida Statutes and Administrative Code, the guidelines provided, and in accordance with Division and Department policies and procedures. The incumbent in this position performs the following work and other related activities.

Your Specific Responsibilities:

Commission Meeting Coordination

• Prepares for monthly FREC meetings by:
  • Drafting and finalizing meeting minutes
  • Developing administrative agendas and compiling supporting materials
  • Advertising meetings in the Florida Administrative Register (FAR) in accordance with statutory notice requirements
  • Posting materials to the website and distributing documentation to Commissioners
• Attend FREC meetings to:
  • Provide operational and procedural support
  • Announce disciplinary and Legal Recovery Fund cases
  • Address questions from Commissioners
  • Operate and monitor audio/video recording systems

Regulatory and Compliance Functions

• Maintains and updates compliance records related to:
  • Disciplinary actions
  • Education requirements
  • Accounts receivable
• Reviews and submits Final Orders to the Office of General Counsel and Agency Clerk’s Office
• Updates and monitors cases in Versa: Regulation, OnBase, and Compliance Tracking Log
• Coordinates publication of disciplinary actions and Final Agency Actions on the Division website
• Ensures timely processing of:
  • Petitions for Declaratory Statements
  • Variance and Waiver requests

Public Records and Customer Service:

• Processes public records requests in compliance with Chapter 119, F.S., including:
  • Reviewing files
  • Redacting confidential information
• Responds to inquiries from consumers, licensees, and stakeholders via phone, email, and mail
• Serves as a liaison with state agencies, local governments, and the public

Administrative Support:

• Assists with travel coordination and Statewide Travel Management System (STMS) entries
• Processes invoices and administrative documentation
• Supports special projects and internal operational needs
• Reviews incoming correspondence and formulates appropriate responses

Knowledge, Skills, and Abilities

• Knowledge of applicable Florida Statutes and Administrative Code related to real estate regulation
• Ability to interpret and apply laws, rules, and policies
• Strong written and verbal communication skills
• Ability to:
  • Work independently and as part of a team
  • Manage multiple priorities and deadlines
  • Maintain confidentiality
  • Handle difficult or sensitive interactions professionally
  • Research and analyze information to reach sound conclusions
• Strong organizational and problem-solving skills
• Proficiency in:
  • Microsoft Office Suite
  • Document and regulatory systems (OnBase, Versa: Regulation, SharePoint)
  • Internet and intranet applications

Minimum Requirements

• One / two years of professional experience in:
• Administrative support
• Program analysis, research, or evaluation

• • • Data or document management systems
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
    • Ability to work in a confidential and sensitive environment

• Ability to:
• Communicate effectively (written and verbal)
• Handle customer inquiries and difficult interactions professionally
• Work independently and collaboratively
• Organize, prioritize, and coordinate work assignments
• Research and analyze information to reach appropriate conclusions

Preferred Requirements

• Associate or Bachelor’s degree from an accredited college or university (may substitute for experience)
• Experience with:
• Regulatory boards, commissions, or licensing environments
• Public records requests and statutory compliance (Chapter 119, F.S.)
• Electronic document management systems (e.g., OnBase, Versa: Regulation, SharePoint)
• Government operations or public sector administration
• Working knowledge of:
• Florida Administrative Code Rules 61J1 and 61J2
• Chapters 455, 475, and 120 Florida Statutes (applied knowledge)
• Uniform Standards of Professional Appraisal Practice (USPAP)
• Experience:
• Coordinating meetings, agendas, and official records
• Serving as a liaison with government agencies, stakeholders, and the public
• Supporting compliance tracking and regulatory case management processes
• Demonstrated:
• Interest in public service
• Ability to manage multiple deadlines in a regulatory environment
• Familiarity with compliance monitoring, reporting, or performance tracking
• Basic knowledge of:
• Chapters 119, 120, 455, and 475, Florida Statutes
• Rule 61J2, Florida Administrative Code

Additional Information

• This position requires attendance at in-person Commission meetings
• Travel may be required
• The incumbent must demonstrate professionalism and adherence to public service standards

At DBPR, you will always have an opportunity to make a difference in the daily lives of Floridians and the communities where they live and work. As an employee, you help to “make DBPR and Florida great places to do business.” To that end we will invest in you, treat our licensees as valued customers and partners, and uphold laws that protect the public and Florida’s competitive marketplace.

The Benefits of Working for the State of Florida:

“Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

State of Florida retirement package: 3% employee contribution required.

Nine annual paid holidays and one personal holiday

Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida

Ability to earn up to 104 hours of paid sick leave annually.

The State of Florida offers health insurance coverage (i.e., individual and family coverage) to eligible employees.

The State of Florida provides a $25,000 life insurance policy to eligible employees.

Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.

Tax deferred medical and childcare reimbursement accounts are available.

Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.