Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

OPMs must have a strong technical understanding of multi-functional technical disciplines with operations, supply chain and contract manufacturing. The OPM will own their program from early project architecture, program launch, end of life with effective handover to the tactical accountable team when program delivery is complete, and all roles are adequately able to operate the business in a resilient sustaining manner.

This role requires close collaboration with Material planning, Logistics, Product Managers, Engineering, Finance, and other Operations teams to bring an end-to-end operational mindset to TOW assignments. The OPM will also own all Operational aspects of TOW including capex budgeting, BoM cost, factory readiness and weekly New Product Review meetings with Leadership.

Key Responsibilities

• Assesses, analyzes, consolidates, and communicates risk and status clearly and succinctly to management, calling out key issues and presenting options for resolution to the cross-functional executive team through TOW reviews and other executive forums.
• Establish and maintain relevant KPI's, appropriate scorecards, an effective escalation matrix, and an appropriate cadence of strategic and tactical business reviews in coordination with the broader Carrier S&OP and other governance cadences creating transparency, predictability, and accountability across the external supply organization.
• Use your technical expertise to drive execution to TOW with cross functional internal and external partners.
• Ensure the successful launch of products towards meeting its stated cost, quality, schedule, and availability goals.
• Lead ramp qualifications, material availability including CTB reporting.
• Drive Operations team to ensure security, materials, equipment, fixtures, staffing, training and documentation plans are in place at our partners.
• Work closely with cross functional internal and external partners to define Key Performance Indicators and TOW critical timeline requirements to enable successful execution.
• Drive Operations team for factory readiness with manufacturing partners to support NPI builds and MP (line layout, automation, capacity, capex, etc.).
• Liaison across multiple cross-functional teams to ensure product cost, manufacturability, reliability, product quality, safety and compliance, and go-to-market strategies are met.
• Work closely with Commodity Sourcing Team to ensure partner selection is being optimized to support product requirements.
• An entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry.
• The ability to effectively balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful.
• The ability to persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from followers.
• Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.
• An ability to inspire trust and followership in others through compelling influence, powerful charisma, passion in their beliefs, and active drive.
• Encourages others to share the spotlight and visibly celebrates and supports the success of the team.
• Integrates economic, societal, and environmental factors into a purpose-driven strategy, turning sustainability into a competitive advantage.
• Sets audacious business and sustainability goals, driving concerted action and investments, and stays the course in the face of setbacks or push-back from short-term oriented stakeholders.

Required Qualifications

• Bachelor’s degree
• 10+ years of experience in Technical Operations, Manufacturing or Program Management/NPI

Preferred Qualifications

• Experience in consumer electronics, hardware engineering or equivalent fast paced industry
• Knowledge in Operations, Outsourcing, Contract manufacturing and Supply Chain
• Cross-functional leadership experience
• Proven project management and teamwork experience
• Experience working with and managing external suppliers and manufacturers.
• Problem solving, analytical and communication experience.
• Previous leadership, team building, hiring, development and coaching experience

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