JOB TYPE: Full-Time
Who We Are:
As the only independent and physician-led faculty practice plan of the University of Tennessee Health
Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of
175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor.
The Ophthalmic Clinic Coordinator (OCC) oversees clinical flow, ensures team members have equipment and supplies to perform their jobs, and assists and directs ophthalmic assistant team members. In addition, the OCC escorts patients into examination rooms, completes initial history, and performs preliminary ocular examination measurements, such as visual acuity, pupillary assessment, tonometry, etc., for physicians. Conducts necessary tests as prescribed by the physician. Assists physician with patient examination and treatment. Responsible for patient histories, routine diagnostic procedures, and performing refractions on assigned patients. Assists physician with diagnostic and minor surgical procedures and some clerical duties such as surgery scheduling and obtaining prior authorizations.
Key Results Areas (KRAs):
• Oversee and maintain good clinical flow by scribing for the physician.
• Communicate with physicians regarding their clinical needs or feedback about clinic resources and support staff.
• Provide feedback to staff members as necessary
• Escort patients in exam rooms and prepare patients for physicians by doing initial visual assessments
• Transcribe patient’s clinical findings as dictated by physician into the EMR system with
acceptable typing, spelling, content, and structure.
• Act as liaison between physician and patient
• Provide educational information regarding treatments prescribed by physician to patient
• Monitor patient flow by directing physicians to next patient
• Answer patient questions per telephone or in exam room
• Answer clinical questions for front office personnel
• Administer eye drops under physician supervision
• Assist with office surgery
• Clean instruments and exam rooms after surgery and after each exam
• Sterilize instruments using autoclave
• Perform, gather and document diagnostic data such as A-Scans, corneal pachymetry, autorefraction, topography, and other testing as ordered by physician
• Prepare exam rooms for patients (disinfect, organize, stock supplies)
• Monitor inventory of medical supplies, educational materials, and medications and order as necessary
• Follow up with other facilities for pending test results
• Problem-solve with patients when they have problems with an eyeglass prescription the office prescribed
• Instruct patients on the care of and insertion and removal of contact lenses
• Promote positive relationships with fellow teammates, physicians, and patients.
• Triage patient calls, phone in prescription refills
• Other duties as assigned by management
Core Competencies
• Demonstrated ability to:
To Empathize with patients and their medical problems
o Interact with staff, patients, and physicians in a positive manner
o Provide feedback to team members in a constructive manner
o Act independently
o Problem Solve and come up with appropriate solutions
o Work under deadlines
• Detail-oriented with a high regard for accuracy and completeness
• Must be highly organized
• Willingness to assist other team members as time allows
• Respect for patients’ privacy, dignity, and confidentiality
• Knowledge of basic ophthalmic terminology and medical assisting
• Strong communication skills
• Maintain JCAHPO Certification- COA, COT, or COMT
• Capability to take direction and accept constructive criticism
• Maintain a professional and neat appearance
• Committed to supporting UCH’s standard to medical excellence
Requirements
Education & Experience:
• High school graduate, or equivalent
• Certified Ophthalmic Assistant Certification Preferred
• 1 years of relevant work experience as an Ophthalmic Assistant or Technician Required
o 6 months of experience in prior Ophthalmic Technician position at UCH, if current employee Required
University Clinical Health has more than 175 renowned physicians experienced in over 19 disciplines, from excellence in plastic surgery and ophthalmology to providing care to critically ill and premature infants at Le Bonheur Children’s Hospital and the Sheldon B. Korones Newborn Center at Regional One Health. From nephrology care in hospitals and dialysis centers to the highest quality family practice, addiction medicine and dermatology at our own clinical practice offices, University Clinical Health physicians offer primary and specialty care across the Mid-South and beyond. Our physicians serve on the faculty at the University of Tennessee College of Medicine, providing them with access to cutting-edge medical research and the latest medical treatments, and their patients with the best and most current care available. Many of our physicians have also been recognized nationally for their contributions to their respective fields by publications such as Best Doctors in America® and America’s Top Doctors®. All of our doctors are recognized experts in their fields and respected educators. If you have a medical need, a call to University Clinical Health can be your first step toward treatment.
