Job Description

Hampton, Virginia

This position works under the supervision of the Office Manager, Physicians, and/or Clinical Coordinator/Supervisor. The Certified Ophthalmic Technician (COT) greets the patient and reviews the complaint. Performs and records pertinent clinical measures to include visual acuities, slit lamp exam and any other necessary diagnostic test. The COT facilitates patient education through brochures and videos. The COT prepares prescription refills for the physician to review and sign. The COT is also responsible for preparing referral and dictation letters, returning calls to patients and pharmacies with medical questions.

What you will do

• Performs and records pertinent clinical measures to include Visual Acuities, Refractometry, Application Tonometry, Keratometry, Slit Lamp Exams, Visual Fields, and OCT. Performs and teaches Insert and Removal Procedures for Contact Lens Patients. Performs IOL for cataract surgery patients per physician orders. Reviews all IOL requirements and protocols to ensure proper documentation. Accompanies the physician to surgery and prepares surgery charts and post operative bags.
• Participates in the effort of cost containment and waste reduction by minimizing the use of supplies. Identifies and recommends solutions for cost savings and waste reductions.
• Identifies the patients complaint or reason for the visit and assess the patients immediate needs to ensure the patient is seen in a timely manner. Records pertinent medical, allergic, ophthalmic and family histories to include current prescriptions, glasses and contact lenses.
• Communicates and documents essential information to physicians and team members. Prepares referral follow up letters and dictations for referring physicians for the physicians review and signature.
• Participates in new employee on-boarding to enhance retention and reduce turnover of staff as evidenced by improved BPA scores and turnover rates.
• Facilitates patient education through videos and brochures. Prepares prescription refills for the physician's review and signature. Reviews and answers patient's voicemails and returns calls to patients and pharmacies in a timely manner.
• Demonstrates positive interpersonal relations in dealing with patients and their families or caregivers to project a favorable image of the office and facilitate quality patient care.
• Monitors/supports/tracks departmental productivity to meet the needs of the department, i.e. flex hours, and time off.
• Effectively utilizes technology to increase efficiency including all equipment, Group Management, MedFlow, Electronic Health Record, Electronic Health Record, and Microsoft Office Programs.
• Maintains clean and safe work area. Maintains a working knowledge of facility, OSHA, and HIPPA regulations.

Qualifications

Education

• , Optical Tech (Required)

Experience

• Ophthalmology/Optometry Office (Required)

Licenses and Certifications

• Certified Ophthalmic Technician (COT) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) (Required)
• JCAHPO (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers