Job Description

Hybrid (1-2 days per month in our Canary Wharf office) | Full-time

Salary: Up to £45k (depending on experience)

✨Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare✨

At Care ADHD, we’re improving access to high-quality ADHD assessment and treatment by making private care more affordable and easier to navigate. We’re client-centred and outcomes-focused, with a strong emphasis on operational excellence: clear ways of working, consistent use of systems, and teams who know what “good” looks like.

We’re scaling quickly over the next five years and we’re building the foundations to do that responsibly: strong operational standards, great enablement, and a culture of learning that helps people do their best work every day. We learn quickly and iterate - while keeping changes controlled, documented, and safe.

🚀 The Role: OpEx Specialist

We’re hiring OpEx Specialists(junior–mid level) to support the delivery of operational excellence across CARE ADHD. You’ll work closely with our Senior Operational Improvement Manager and Implementation Manager to identify friction in how work gets done, structure improvement work, support roll-outs of operational changes and releases, and track whether changes are landing.

This is a hands-on delivery role: part analysis, part facilitation, part implementation support. You won’t own the process library or document control — you’ll partner with our Process Standards & Documentation Specialist to ensure improvements are reflected in SOPs and standards, and embedded sustainably.

🔎 What you’ll do

🧭 Identify and understand operational friction

• Support discovery: shadowing, interviews, small workshops, and quick “as-is” mapping to pinpoint bottlenecks, rework, and handover issues.
• Use data and frontline feedback to separate symptoms from root causes.

🛠️ Support improvement delivery (from idea to roll-out)

• Help define problem statements, success measures, options, and implementation plans.
• Coordinate actions across teams to land changes: comms, checklists, readiness steps, and follow-ups.
• Support testing and go-live activities where needed (with Implementation).

📈 Track operational performance and adoption

• Help define and track key operational measures (e.g., turnaround time, queue ageing, rework rates, handover delays, accuracy).
• Produce simple weekly updates that make progress, risks, and next actions visible.
• Monitor adoption and flag where teams need extra support (in partnership with Training & Enablement).

🔁 Close the loop and prevent repeat issues

• Use QA/audit themes, operational incidents, and recurring escalations to prioritise fixes.
• Ensure learnings translate into changed ways of working (and don’t get lost after go-live).

🤝 Work cleanly with standards and enablement

• Capture workflow decisions and changes clearly, and **hand over** to the Process Standards & Documentation Specialist for controlled publication/versioning.
• Partner with Training & Enablement to ensure teams are supported through changes.

👀 What we’re looking for

Essential

• Experience supporting operational improvement, process work, or transformation initiatives (junior–mid level).
• Comfortable speaking with stakeholders, running small workshops, and capturing requirements clearly.
• Able to capture and communicate process changes clearly (workflows, handovers, controls) and work with owners to embed changes.
• Analytical mindset: you can work with data (even if messy) to understand what’s happening and measure change.
• Strong written communication and organisation skills.
• Comfortable working in a multi-role environment where operational documentation control sits with a dedicated standards specialist.

Preferred

• Experience in healthcare (bonus point if it’s in mental health) or another quality-sensitive environment (regulated is a bonus, not a must).
• Familiarity with continuous improvement tools and approaches (Lean basics, root cause analysis, standard work).
• Experience supporting digital/system change or implementations.
• Comfort with tools such as Miro/Lucidchart/Visio, Notion/Confluence/SharePoint, Jira/Asana, and basic reporting in Excel/Sheets (and ideally a BI tool).

🤩 Desirable qualities

• Curious, pragmatic, and improvement-minded - you care about making things work better for teams and clients.
• You enjoy getting into the detail, but can also zoom out and see the bigger picture.
• You’re reliable and proactive: you follow through, close loops, and keep things moving.
• You balance pace with quality, and you’re comfortable working in a fast-moving environment.

🌟 What We Value

Care is at the heart of who we are - in how we support clients, and in how we treat each other as colleagues. Skills and experience matter, but it’s our mindset and behaviours that shape the culture we’ve built and protect it as we scale.

We value:

• Kindness - treating colleagues, partners, and clients with respect and care.
• Transparency - being open and honest, building trust at every level.
• Reflection- pausing to learn, adapt, and grow together.
• Growth mindset - embracing feedback and challenge as opportunities.
• Accountability - owning outcomes and focusing on solutions, not blame.
• Collaboration - sharing ideas, supporting one another, and celebrating collective success.

🏆 What Success Looks Like

In the first 90 days

You’ve built strong relationships with core teams and can confidently map and document priority workflows.

You’re supporting live improvement work with clear plans, actions, and follow-through.

Early wins are landing (e.g., reduced friction in a key workflow, clearer handovers, fewer repeat issues), and teams feel supported through change.

By 6 months

You’re a trusted pair of hands for improvement delivery: work moves faster because you add structure, clarity, and momentum.

Improvements are measurable and sustained (process updates, comms, training/job aids where needed).

Operational performance is more visible: teams have clearer measures and fewer recurring issues.

🤝 What you can expect

• Salary up to £45,000
• Hybrid working with 1–2 days per month in our Canary Wharf office
• 25 days’ holiday + UK bank holidays
• Team get-togethers
• A paid day off on your birthday
• Office equipment when you join
• Pension contribution
• Be part of one of the UK’s most ambitious HealthTech start-ups - with plenty of opportunity for career growth

🗓️ Our Hiring Process

We aim to make our hiring process as streamlined as possible. Successful applicants will have:

1. A call with our Talent Acquisition Specialist
2. Interview with the hiring manager(s)
3. Skills assessment
4. Offer

🩵 Apply with Confidence

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply.

At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.