Job Description

REQ14550 Operator, Surveillance - Limassol (Open)

The Operator, Surveillance is responsible to provide monitoring, analysis and protection of all revenue generating activity within the boundaries of company. To ensure that any violations of the law, internal procedures or illicit and illegal activities are logged and reported to the Supervisor, Surveillance in a timely manner.

PRIMARY RESPONSIBILITIES:

Maintains Effective Relationship with Internal Customers

• Maintains a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc
• Meets the customers’ requirements and expectations through the prompt and accurate relaying of information
• Builds credibility with customers through professional behavior
• Uses discretion in handling difficult situations with the assistance of superiors
• Contributes to the effectiveness of the Surveillance team, by promoting a professional image and handling all situations with the required confidentially

Works as part of a Team

• Builds credibility with other team members
• Contributes to team effectiveness by keeping informed and shares knowledge and technical skills
• Maintains effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times
• Provides back up support to all team members, to ensure that the professional image and integrity of the Surveillance department is maintained

Analyses information from information technology systems

• Evaluates and analyses information from multiple sources
• Responds to situations identified through surveillance and computer analysis systems
• Maintains control and confidentiality of Surveillance and computer systems

Operates Central Monitoring /Communication Console

• Observes and analyses gaming and cash handling areas, using advanced IT systems in accordance with the standard operating procedures (SOPs)
• Labels, files, documents and stores recording mediums
• Reviews gaming and cash handling activities, to ensure procedures have been complied with and integrity maintained
• Ensures that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning
• Operate advanced IT systems and communication equipment in accordance with operating requirements

Surveys Staff/ Customers Activity from the Monitor Room

• Monitors staff and customers, in accordance with the “Code of Ethics, Conduct and Professional Behaviors” Policy
• Monitors illegal/suspicious activity of staff and customers, within gaming and cash handling area, ensuring detected activities are reported to the appropriate personnel
• Monitors, analyses and reviews gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc
• Monitors the integrity of gaming and cash handling functions, through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc

Report on illegal activities

• Monitors, detects and reports on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed
• Documents all illegal activities using recording mediums and the appropriate electronic reporting system

Confidentiality & Policy

• Safeguards all confidential information, whilst exercising due care to prevent its improper disclosure or use
• Complies with all company policies, rules, regulations, procedures and department ethics; and performs all duties in accordance with the highest professional standards at all times

Adheres to all company policies and procedures
Reports accidents, injuries and unsafe work conditions to superiors and relevant departments

10. Performs other reasonable job duties, as assigned by superiors from time to time

QUALIFICATIONS:

Technical / Qualifications and Experience

• High School Graduate
• Basic Mathematics
• Computer literate
• Previous Shift work experience is an advantage
• Greek and English language – both written and spoken
• No experience required as training will be provided.
• Knowledge of Microsoft Office

Skills/Competencies

• High level of integrity
• Good organisational skills
• Observant
• Attention to detail

PERSONAL COMPETENCIES:

• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Achieves agreed objectives and accepts accountability for results
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable