Job Description

OPERATOR SUCCESS MANAGER | HYBRID SINGAPORE

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

What does a great Operator Success Manager do?

A great Operator Success Manager is very self-motivated and capable of working very autonomously whilst being part of a globally dispersed team who supports our Operator partners.

The Operator Success Manager must think of themselves as a problem solver, fixer, coordinator, and the key operational liaison between all Travelport’s internal teams and departments and our on the ground Operator partner teams who sell, train, support, and manage Travelport customers in Operator managed countries.

Responsibilities:

• Own the operational relationship with all allocated Operators using regular meetings to grow and strengthen relationship aiming for position of trusted advisor.
• Guide Operators on all operational processes & templates – championing best practice always.
• Contribute to the accurate production of Operator Commission Statements by tracking / verifying product counts and where appropriate facilitate Commercial Finance Process 7 (CFP7).
• Where self-service is not available, manage process relating to system credentials, product enablement etc.
• Act as a point of escalation for all non-commercial issues that sit outside of the standard incident escalation process. This would include but not be limited to items related to airline, product roll out, product utilization etc.
• Identify operational and process trends of items hindering growth within own region, assess through collaboration if these same challenges exist in other regions and then work on ways to remove these growth barriers.
• Act as a regional (or global as appropriate) champion for centrally delivered projects e.g., product roll out (alongside Programme Manager in some instances).

• Be a point of connection for Operators to other key (non-commercial) support teams e.g., Product, Commercial Operations, Enablement, Training to facilitate delivery to Operators from these teams as needed.
• Work in collaboration with other OSMs, to identify and implement ways to drive enhanced efficiency and improve the Operator experience e.g., opportunities to implement self-service / automation, running certain tasks at a global rather than regional level.
• Utilise specialist skills / areas of personal expertise to drive tangible benefits to how we work with Operators both regionally and globally.

What we look for/who would prosper in this role?

• Ability to develop strong relationships through a collaborative, consultative, reliable, and empathetic approach.
• Excellent interpersonal, written, and verbal communication skills in English, with an ability to adapt approach and style to suit the audience.
• Builds trust with team members and colleagues and Operators through consistency, transparency, and ownership of actions.
• Dynamic and self-motivated with high level of energy and enthusiasm and able to learn quickly and to think on one’s feet.
• In depth technical and / or product understanding of GDS functionality and industry related work experience would be advantageous.
• Committed to providing excellent operational support and demonstrates tenacity when dealing with complex Operator and Operator country-based customer situations.
• Able to multitask and prioritize within a continuously changing environment.

Where do we start? Our benefits package includes:

Generous annual and sick leave allowance, hybrid working model, commute allowance, health insurance and pension contributions plus you will be eligible for our employee annual bonus scheme!

Search for #lifeattravelport for our employee stories on LinkedIn!

Your journey at Travelport starts here.

Our application process is quick, easy, and hassle-free — apply in just a few minutes!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.