At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.
What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.
Ready for your next step? Become part of IONOS and grow with us.
Are you the person who wants to know how technology actually works? Maybe you’ve built a PC, experimented with Linux, hosted a game server or set up a website. Or perhaps you’re simply fascinated by what keeps the internet running.
No professional IT experience? No problem. You’ll begin with an intensive three month training programme that starts with how the internet works and builds all the way up to server administration. Bring your curiosity, your problem solving mindset and your enthusiasm for helping people.
At IONOS, we help people and businesses make the most of web hosting and cloud technology. In our Server Support team, you’ll be a first point of contact for customers using our server products, helping them with technical questions, account and billing enquiries, and choosing services that suit their needs.
This is a hands on, customer facing support role, mainly through phone, email and live chat. You’ll build practical knowledge of server environments while developing the troubleshooting, communication and commercial skills used across the tech industry.
Every new starter completes an intensive three month training course. We start with the fundamentals of how the internet works and build your technical knowledge step by step, all the way through to server administration.
It’s a structured introduction to the world of servers and hosting, so we’re far more interested in your potential and motivation to learn than a long list of existing IT qualifications.
We value enthusiasm and potential as much as experience. Whether you’re self taught, fresh from education, changing careers or already working with customers, we’d like to hear from you.
We look at the customer experience as well as results: customer satisfaction, the quality and accuracy of interactions, effective resolution and case ownership, efficient handling of enquiries and appropriate sales following support.
This is not a behind the scenes server administration role. You’ll be supporting customers every day and that includes technical troubleshooting, billing and commercial conversations. If you enjoy both technology and helping people, it could be a great place to start.
Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement
Benefits include:
With our diverse product portfolio and the benefits of being part of the wider IONOS Group, the development opportunities are endless!
So, like the sound of working at IONOS? We don’t blame you, we think it’s pretty great too!
Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.
We can’t wait to hear from you!
Notice to Agency and Search Firm Representatives: IONOS is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any IONOS or affiliated company employee by a third party agency and/or search firm without a valid written & signed search agreement will become our sole property. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
IONOS is Europe’s #1 digital partner for small and medium-sized businesses. More than six million customers across 18 markets rely on us to power their online success — from Europe to North America and worldwide.
We’re the one-stop shop for digital growth: domains, hosting, websites, e-commerce, and online marketing tools — everything SMBs need to start strong and scale fast.
For enterprises, our cloud solutions combine scalability with European data sovereignty, security, and compliance. Built on transparency and trust, our infrastructure helps organizations move to the cloud with confidence.
Our mission: to make the digital world simple, affordable, and sovereign — for businesses of every size.
