Handles phone calls in a prompt and courteous manner. Assists staff, patients, providers, and general public in providing information, directions, and routes calls to appropriate departments. Performs other duties as assigned.
Required Population Served
Serve as the central call center for all NEA Baptist clinics by answering, transferring and taking messages for incoming and internal calls.
Assist patients, visitors and callers by providing directions as needed. Looks up information and numbers.
Sort letters and type envelopes. Run lists for reminder cards.
Maintains sign-in book and visitor badges.
Assist patients with finding the appropriate provider and location that best suits their needs.
Page overhead codes/incidences and alerts ambulance statuses.
Contacts departments and maintains call schedules and provider schedules.
Maintains updated call lists.
Performs other duties as assigned.
Specifications
DescriptionMinimum RequiredPreferred/Desired
6 - 12 months preferred relevant experience in a clinic, medical office, or hospital setting with understanding of basic medical terminology.
DescriptionMinimum RequiredPreferred/Desired
HS Diploma or GED equivalent
Training
DescriptionMinimum RequiredPreferred/Desired
Special Skills
DescriptionMinimum RequiredPreferred/Desired
Licensure
DescriptionMinimum RequiredPreferred/Desired
Baptist Memorial Health Care is one of the country’s largest not-for-profit health care systems and the largest provider of Medicaid in the region. Baptist offers a full continuum of care to communities throughout the Mid-South and consistently ranks among the top integrated health care networks in the country. The health care system comprises 24 affiliate hospitals in West Tennessee, Mississippi and East Arkansas; more than 5,400 affiliated physicians; Baptist Medical Group, a multispecialty physician group with more than 900 providers; home, hospice and psychiatric care; minor medical centers and clinics; a network of surgery, rehabilitation and other outpatient centers; and an education system highlighted by Baptist Health Sciences University (formerly Baptist College of Health Sciences). Baptist employs more than 21,000 people, and in fiscal year 2022 contributed more than $455 million in community benefit and uncompensated care to the communities it serves. For more information, please visit www.baptistonline.org or follow us on Facebook or Instagram.
