Luxury Guest Experience Spa Concierge
Full-Time | $18/hour + Commission + Quarterly Bonus Opportunities
Our client is seeking exceptional individuals to join our Spa Concierge team.
For more than 16 years, this client has created elevated, personalized spa experiences centered around exceptional service, organic wellness and genuine care. Our Spa Concierges are at the heart of making those experiences possible.
Our guests come to us to relax. Our team creates the experience that allows them to do it.
While our spas are peaceful and tranquil for our guests, the work happening behind the scenes is active, detailed and often fast-paced. This is not a traditional receptionist position. Our Spa Concierges are an integral part of both the guest experience and the day-to-day operation of the spa.
If you genuinely enjoy taking care of people, thrive when you’re busy, take initiative and love being part of a strong team, this may be an exceptional fit for you.
Previous spa experience is preferred but not required. We provide in depth training on our services, products and guest experience standards.
While previous spa experience is preferable, we place even greater value on the qualities you bring to the role: a positive mindset, strong work ethic, personal accountability, genuine warmth, initiative, reliability, and a commitment to creating an exceptional experience for both our guests and your team.
Candidates with backgrounds in hospitality, restaurants, hotels, luxury retail, salons, fitness studios, medical or dental offices, customer service and sales may be well suited for this position.
A Luxury Guest Experience Spa Concierge is much more than someone working behind a front desk.
Our Concierges are responsible for helping create a seamless experience from the moment a guest contacts us through the completion of their visit.
During a typical shift, you may be welcoming an arriving guest, checking another guest out, answering the telephone, helping someone select the right service, coordinating schedules with service providers, preparing a bath or infrared sauna experience, escorting guests throughout the spa, assisting with laundry, and ensuring the spa remains immaculately clean, organized and beautifully presented throughout the day. Maintaining our environment is a shared team responsibility and includes the care and upkeep of guest areas, restrooms, back-of-house spaces, as well as assigned cleaning and closing duties.
There will be times when several of these things happen at once.
For the right person, that’s part of what makes this position rewarding.
Our guests experience a calm, beautifully orchestrated environment because our team is actively working behind the scenes to create it. This is a hands-on position for someone who enjoys staying engaged, moving throughout their shift and contributing wherever needed.
Creating an exceptional luxury experience requires attention to what guests see and what happens behind the scenes.
Everyone on our team contributes to maintaining the environment our guests expect.
Sales are an important part of the Spa Concierge position, but our approach is centered around education, relationships and genuine recommendations rather than high-pressure selling.
As you become knowledgeable about our services, memberships and professional skincare offerings, you’ll help guests discover options that may enhance their experience and support their individual wellness or skincare goals.
We believe in recognizing team members who contribute to both an exceptional guest experience and the continued success of the spa.
This is a full-time, in-person position.
Our spas serve guests throughout the week, and evenings and weekends are among our busiest and most important times. Applicants must have the availability required for the established schedule associated with the position.
Our staffing and schedules are built around the operational needs of each spa rather than changing from week to week. Consistent availability, punctuality and dependability are essential to this position.
We encourage applicants to carefully consider their long-term availability before applying. The atmosphere our guests experience is peaceful. Creating that experience requires energy, teamwork, urgency, attention to detail and a genuine commitment to hospitality.
Why Us?
Our Spa has grown to four locations while remaining committed to the personalized experience and attention to detail upon which the company was built.
We’re proud to have team members who have built long-term careers, including employees who have been with us for more than a decade.
We believe exceptional guest experiences begin with exceptional people, and we want our employees to feel valued, supported and proud of the work they do.
Members of our team have described us as the best job they’ve ever had, and we’re looking for more people who will feel the same way.
At Pennant Solutions Group, we believe in the power of diversity to drive innovation and success. As a minority-owned staffing company, we are dedicated to connecting talented professionals with leading organizations. We understand the importance of staying up to date with the latest technologies and trends in the industry. That's why we only work with the most qualified and skilled professionals, ensuring that your company has the resources it needs to succeed. Whether you're looking to fill a short-term project or a long-term position, we have the resources and expertise to find the perfect fit for your company. From web developers and network administrators to data analysts, engineers and project managers, we have a diverse pool of talented individuals ready to work with your team.
