Job Description

An exciting opportunity for a refined, detail-driven, and commercially minded Operations / Front of House Manager to lead the day-to-day running of a premium private wellness studio in Knightsbridge.

This role is ideal for an experienced hospitality, fitness, or luxury service professional who thrives in elevated environments where discretion, service excellence, and consistency define the client experience. You will oversee the full front-of-house and operational function of a beautifully designed wellness space, leading from the front both on the studio floor and behind the scenes. We are looking for someone with a calm, proactive, and solutions-focused approach who can uphold exacting standards while ensuring seamless day-to-day delivery.

The Company:

This is a premium private wellness concept creating a refined sanctuary designed to restore balance, elevate daily rituals, and offer a quieter, more intentional way of living.

More than a wellness space, the brand brings together movement, recovery, beauty, and hospitality into a seamless, considered experience. Each element is curated with precision, where design, service, and atmosphere exist in harmony to support both physical and mental wellbeing.

The approach is rooted in discretion, intimacy, and a deep understanding of members’ lifestyles, offering a space where wellness is not performative, but instinctive. The environment is designed for clients who seek alignment, not excess, and a space that integrates effortlessly into daily life.

The Basics:

● £40,000 - £45,000 salary, depending on experience

● Full-time role (40 hours per week minimum)

● Based on-site in Knightsbridge, London

● Flexibility required for early, late, weekend, and occasional out-of-hours work

● 28 days annual leave including bank holidays

● Performance-based bonus opportunities

● Perks: access to premium wellness services, development opportunities, and a high-end brand environment

The Role:

Front of House Leadership + Client Experience

• Act as the face of the studio, delivering an exceptional, discreet, and highly personalised client experience

• Build trusted relationships with members, ensuring a seamless and intuitive level of service

• Maintain an atmosphere of calm, consistency, and understated luxury

• Handle all client interactions with professionalism, warmth, and discretion

• Uphold the tone, energy, and standards of the studio experience at all times

Operations Management

• Oversee the smooth and seamless day-to-day running of the studio

• Maintain immaculate standards of presentation, cleanliness, and ambience

• Manage bookings, schedules, systems, and daily operational flow

• Ensure all internal processes are efficient, consistent, and aligned with brand standards

• Liaise with suppliers and partners with professionalism and precision

Team Leadership + Culture

• Lead, support, and develop the front-of-house team

• Set expectations for tone, service, and attention to detail

• Manage rotas, shift planning, and team coordination

• Support recruitment, onboarding, and ongoing training

• Foster a calm, aligned, and high-performing team culture

Commercial Awareness + Growth

• Support retention and client engagement through exceptional service delivery

• Ensure members are consistently introduced to relevant offerings and services

• Monitor operational performance and key metrics

• Identify opportunities to enhance the client journey and experience

• Contribute ideas that elevate service, environment, and brand presence

Brand Standards + Environment

• Ensure every element of the studio reflects a premium, considered standard

• Oversee presentation of all front-facing areas, retail, and member spaces

• Maintain alignment with brand tone across all touchpoints

• Support the execution of in-studio experiences and seasonal moments

Administration + Reporting

• Manage daily operational administration and reporting

• Track team hours and support payroll processes

• Maintain accuracy across booking and client systems

• Ensure compliance with health, safety, and internal procedures

The Person:

Essential:

• Minimum 2 years’ management experience in hospitality, wellness, fitness, or luxury service environments

• Strong background in front-of-house or operations leadership roles

• Exceptional attention to detail and pride in presentation and service

• Calm, composed, and highly professional manner

• Natural ability to lead by example and set cultural tone

• Strong organisational and operational capability

• Confident working in premium, client-led environments where discretion is key

• Flexible approach to working hours and operational needs

• Passion for elevated service, wellness, and considered luxury experiences

Desirable:

• Previous experience in a Studio Manager, Operations Manager, or Front of House leadership role

• Experience within luxury wellness, hospitality, or members’ clubs

• Familiarity with booking, CRM, or studio management systems

• Exposure to high-end, design-led service environments

Your recruiter for this role is a specialist fitness and wellness recruitment consultant, and can be contacted simply by applying for this role below. The agency specialises in hundreds of fitness and wellness jobs across the UK. If you are keen to be considered please apply now. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.