Job Description

Key Responsibilities:

• Training Curriculum Development:
• Design and develop training curriculum tailored to the needs of the Customer Services and Payroll department.
• Create engaging training materials, including manuals, e-learning modules, and presentations.
• Training Delivery:
• Conduct training sessions for new hires and ongoing training for existing staff.
• Utilize various training methods to accommodate different learning styles and needs.
• Policy and Procedure Development:
• Develop and maintain market Policies and Procedures related to customer service and payroll.
• Ensure all documentation is up-to-date, compliant with regulations, and easily accessible.
• Customer Service and Payroll Expertise:
• Serve as the subject matter expert for customer service and payroll functions, including handling inquiries, processing payroll, and ensuring compliance.
• Stay updated on industry best practices and regulatory changes impacting customer service and payroll operations.
• IT Development Support:
• Collaborate with IT teams to develop and enhance systems and tools used in the customer service and payroll functions.
• Provide expertise and feedback to ensure technological solutions meet operational needs.
• Continuous Improvement:
• Monitor and assess the effectiveness of training programs and policies, making adjustments as needed.
• Implement feedback mechanisms to continuously improve training delivery and customer service and payroll operations.
• Cross-functional Collaboration:
• Work closely with other departments to ensure cohesive and streamlined customer service and payroll operations.
• Provide support and training to cross-functional teams as needed.

Qualifications:

• Education:
• Associate/Bachelor's degree in Business, Human Resources, Education, or a related field.
• Experience:
• Minimum of 3-5 years of experience in customer service and payroll functions.
• Proven experience in developing and delivering training programs.
• Skills:
• Strong knowledge of customer service and payroll systems and related IT solutions.
• Excellent written and verbal communication skills.
• Ability to present complex information in an understandable manner.
• Strong organizational and project management skills.
• Proficiency in MS Office Suite and experience with e-learning platforms.
• Personal Attributes:
• Detail-oriented and highly organized.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Commitment to continuous learning and professional development.