About Gelatissimo
Fresh, artisanal, delicious! The Gelatissimo story began in 2002 where our first store opened in the heart of Sydney. Churning gelato in store, using secret traditional Calabrian family recipes, word of mouth spread and before long, there were queues out the door and new store openings followed.
In our 24th year in business, we operate both nationally and internationally with ambitious growth plans for many more locations across the globe. We know we don’t just work in the gelato industry; we are the Gelato industry!
Check us out at www.gelatissimo.com.au
About the Role
Gelatissimo continues to experience significant growth, with new stores opening across Australia and internationally. To support this expansion, we are looking for an experienced Field Training Specialist to join our Operations team support in delivering successful new store launches across our network. This position will start as a 12 month contract with a view to go permanent.
This is a hands-on role, focused on coaching and developing new franchise partners and store teams. You will play a key role from day one with New Store Training Programs, preopening preparation, launch execution, and early trading support, ensuring every new store opens with confidence and delivers a consistently exceptional Gelatissimo guest experience.
The position requires some travel and is well suited to someone who thrives in the fast pace of new store openings, while also valuing time at our Rydalmere Head Office contributing to the development and refinement of training materials.
Key Responsibilities
About You
You are a people focused trainer with strong hospitality operations experience. You enjoy being in stores, working closely with teams, and supporting new franchise partners to succeed from their very first day.
You are adaptable, organised, confident working across multiple sites, and comfortable with regular travel.
Skills & Experience
What we offer
Obsession and imagination – two ingredients that drive us to create the best tasting gelato.
We use traditional gelato making techniques, but there’s nothing traditional about us. With fresh, seasonal ingredients, indulgent inclusions and better for you options, our gelato will inspire all your senses.
We believe that flavour is more than taste. That’s why we’re always thinking about what’s next – dedicated to delighting our customers wherever they find us. Feel our flavour in-store – with an immersive experience that’s full of surprises, or share in the magic of Gelatissimo at home.
And because our gelato is found all over the world, we’re never short of inspiration. Fresh ingredients spark fresh ideas, so let us bring the flavours of the world to you.
Gelato is our obsession and the world is our inspiration.
Our story began in 2002 where our first store opened in the heart of Sydney, right on King Street. The word-of-mouth spread and before long, there were queues out the door!
Today, our artisan gelato is made fresh in-store daily, with only the best ingredients. As well as our innovative flavours and indulgent ranges, We’re passionate about providing a range of vegan-friendly, made without dairy, and made without gluten options to suit all – we wouldn’t want you to miss out on a sweet treat with us!
With an array of flavours available in-store, choosing is half the fun.
Today we have stores across Australia, as well as globally across China, the Philippines, Singapore, Saudi Arabia, Bangladesh, India, Thailand and the United States. Our family is always growing, so we invite you to be a part of this journey with us as we share the love with delicious gelato!
