Job Description

Operations Technology & Innovation Intern

Mechanical Dynamics & Analysis (MD&A)

San Antonio, TX | Paid Internship | In-Person

About the Opportunity

At MD&A, we believe the best improvements come from people who ask questions, challenge assumptions, and look for better ways to work. We are seeking a curious, creative, and customer-focused intern to help improve the tools, processes, and information that support our Outage Services Division.

This is not a traditional internship. You won't just complete assigned tasks. You'll work alongside operations, field personnel, and business leaders to identify challenges, develop solutions, and implement improvements that have a real impact on the business.

What You'll Do

• Improve and modernize training programs, procedures, and knowledge resources.
• Build Power Apps, Power Automate workflows, and other digital solutions that reduce manual work and improve efficiency.
• Analyze business processes and identify opportunities for improvement.
• Develop creative ways to communicate data and operational information to technicians, project managers, and leadership.
• Create user-friendly training materials and support the adoption of new technologies.
• Explore AI, automation, and emerging technologies to solve business challenges.
• Collaborate with employees across multiple departments to understand needs and develop practical solutions.

What Makes This Internship Different

• Build solutions that are actually deployed and used by the business.
• Create a portfolio of real-world projects that demonstrate measurable impact.
• Gain exposure to operations, engineering, field services, project management, and technology.
• Experience the intersection of business, data, automation, and innovation.
• Have the freedom to explore ideas and help improve how work gets done.

Requirements

Who Will Thrive Here

We're looking for someone who is:

• Curious and eager to learn how a business operates.
• A creative problem solver who enjoys finding better ways to work.
• Detail-oriented and committed to delivering high-quality work.
• Customer-focused and motivated to help others succeed.
• Dependable and follows through on commitments.
• Interested in solving business problems, not just using technology.

Most importantly, we're looking for someone who wants to make a meaningful impact. The best candidates will be motivated by improving the daily work lives of the people they support through curiosity, innovation, and practical problem-solving.

Preferred Qualifications

• Pursuing a degree in Engineering, Information Systems, Business Analytics, Computer Science, Industrial Technology, or a related field.
• Experience with Excel, Power Apps, Power Automate, reporting tools, or data analysis is a plus.
• Demonstrated ability to learn new technologies quickly and apply them to solve business challenges.
• Strong written and verbal communication skills.
• Residing in the San Antonio area.

Compensation

• $21 per hour
• 20-30 hours per week
• Potential to continue through 2027
• May qualify for academic credit