Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
As an Operations Technical Support Specialist, you will be the face of the Service Desk and Lumen, interacting directly with our customers primarily via email and phone. Our Service Desk in Poznań serves as a single point of contact for customers 24 hours a day, 7 days a week, 365 days a year.
Our knowledge bases, procedures, and processes will help you ask the right questions and guide you through troubleshooting issues. When you open a case, you take ownership of it until resolution. However, you will never be alone in finding a solution. This is a team effort, and many situations require collaboration with colleagues in Poland as well as our global support teams.
Working Hours: This position is part of a 24/7 support organization and requires working on a rotating shift schedule, including nights, weekends, and public holidays.
Location: Remote (within Poland)
Benefits: Annual bonus, private healthcare (Medicover), Multisport card/Multicafeteria, Lunch Pass card, voluntary life insurance, PPK (voluntary), English and Polish language classes, Working Abroad Policy, and CSBF (voluntary).
Requisition #: 342750
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.
We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.
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To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Lumen connects the world. We digitally connect people, data and applications – quickly, securely and effortlessly. Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build for tomorrow.
