Aramex

Operations Team Member I

Aramex  •  London, GB (Onsite)  •  1 hour ago
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Job Description

Purpose of the Job

To play a crucial role in ensuring the smooth execution of courier import operations. With a focus on compliance, customer service, and shipment tracking, this role supports the efficiency and reliability of our express services based in Poyle (Slough).

The shift pattern for this role:

Monday – 05.00 am to 01.30 pm

Tuesday – Day off

Wednesday - Day off

Thursday - 05.00 am to 01.30 pm

Friday - 05.00 am to 01.30 pm

Saturday - 05.00 am to 01.30 pm

Sunday - 05.00 am to 01.30 pm

Please note: Sponsorship is not available for this role

  • Compliance with the clearance of courier imports
  • Handle customer calls and deal with customer queries
  • Track and Trace of inbound shipments
  • Freedom shipments
  • Resolve Station problem queues
  • Clear outstanding shipments

Job Requirements - Experience and Education

  • Have an understanding of import clearances
  • Has an understanding of customer services
  • Proficiency in Descartes E-Customs and CNS required
  • Proficiency in Excel and Word
  • An understanding of geographical locations

Leadership Behaviors

Building Outstanding Teams
Collaborate & break silos
Execution & Accountability
External focus
Growth mindset
Inclusion
Innovation
Setting a clear direction
Simplification

Skills

Administrative Skills
Attention To Details
Flexibility And Adaptability
Safety And Quality Awareness
Time Management
Aramex

About Aramex

Founded in 1982, Aramex has emerged as a global leader in logistics and transportation, renowned for its innovative services tailored to businesses and consumers. As a listed company on the Dubai Financial Market (since 2005) and headquartered in the UAE, our strategic location facilitates extensive customer reach worldwide, bridging the gap between East and West.

With operations in 600+ cities across 70 countries, Aramex employs over 16,000 professionals. Our success is attributed to four distinct business products that provide scalable, diversified, and end-to- end services for customers. These products are:

• International Express, encompassing Aramex's Parcel Forwarding Business (Shop & Ship and MyUS).

• Domestic Express

• Freight Forwarding

• Logistics & Supply Chain Solutions

Sustainability is at the core of our vision and mission. To build a truly sustainable business, we leverage our core competencies to make a positive impact as responsible members of the communities we serve. Through partnerships with local and international organizations, we strive to expand our reach and benefit more individuals through targeted programs and initiatives, ensuring long-term positive change and community development.

For more information, please visit us: www.aramex.com

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Dubai, AE
Year Founded
1982
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