At Healthcare Australia (HCA), we are united by a shared commitment: to be a valued partner to our clients and provide a strong sense of purpose for our staff. As Australia's largest specialist healthcare workforce provider, we connect exceptional talent with meaningful opportunities, driving excellence across the healthcare sector. At HCA, this is where care begins.
Are you an experienced Team Leader who thrives in a fast-paced, high-volume environment? Healthcare Australia is seeking a hands-on and people-focused After Hours Operations Team Leader to lead our national after-hours rostering team and ensure critical healthcare shifts are filled across Australia. This role manages our national after-hours rostering function; however, the position itself operates within this rotating roster:
Working Pattern!
This role operates on a rotating roster across weekdays and weekends:
Once fully trained, team members may be asked to cover Night Duty shifts (10:30pm – 7:30am) on an as-needed basis to support operational requirements.
Night Duty shifts are not part of the regular roster and only occur to cover staffing gaps.
Reporting to the After Hours Operations Manager, you will lead a team of Operations Consultants responsible for workforce allocation and urgent shift bookings across evenings and overnight periods.
You’ll balance people leadership, operational delivery and stakeholder engagement to ensure our healthcare clients receive seamless after-hours support.
What You'll be Doing:
Let’s talk about you!
We’re looking for a confident, people-focused leader who stays calm under pressure and knows how to lift team performance in a fast-paced environment.
You bring demonstrated experience in a Team Leader or supervisory role, ideally within customer service, call centre, workforce planning or recruitment settings. You’re a capable coach who knows how to manage performance, provide clear feedback and keep teams motivated to hit their goals.
What’s in it for you!
If you’re ready to lead a high-performing team, we’d love to hear from you.
Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.
Healthcare Australia (HCA) is Australia’s largest diversified healthcare provider, operating nationwide across all sectors of health including primary health care, and acute care. We connect healthcare professionals, organisations, and people to provide end-to-end healthcare solutions. By filling the healthcare skills gap, we ensure Australians always have the support they need—making us Australia's #1 healthcare solutions provider.
We're highly experienced:
With over 50 years of experience connecting healthcare workforce with those needing support and care, we understand what works. The Healthcare Australia Group delivers quality, efficient, and flexible solutions nationwide with confidence.
We're dynamic:
HCA is known for our quick reflexes and it’s how we’re able to support Private, Public, Federal, State, and Territory Government and Health Departments. As a leading healthcare solutions provider, we're always ready to respond to urgent needs from customers, employees, or patients. Being active and responsive is fundamental to our identity.
We're human:
We're a team of over 15,000 passionate and committed healthcare workers and clinicians improving the health of our community. While embracing innovation through technology, we remain people-focused. We value human relationships and strive to make meaningful differences in lives across Australia.
We’re prepared:
Our years of experience have helped us develop comprehensive compliance frameworks and governance protocols—a key reason why leading private and public healthcare facilities choose us as their preferred provider.
Our compliance framework supports HCA health professionals in delivering safe, compliant care, ensuring our clients receive fully credentialed staff who are fit for purpose.
