Job Description

The Operations Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries with accuracy and efficiency, ensuring new merchandise is customer ready. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Operations Team Lead works collaboratively with merchandising, omni, and selling teams to ensure operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

What you will do

• Demonstrate a highlevel of ownership, accountability, andinitiativeinachievingstoreobjectivesanddrivingtheaccomplishment of keymetrics

• Execute store shipmentdeliveriesandleadteaminaccurately and efficiently processingproduct to maximize productivity. Maintain equipment, devices, communication boards, and organization of back-of-house areas to promote efficiency

• Communicatedaily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store operational results.

• Utilize shipmentsystemsand tools to effectively plan and executeinbound and outboundactivitiesParticipate in weekly leadership workload planning meetings to ensure alloperational tasks are planned and scheduled.

• Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, executing product transfers, and processing damaged items timelyChampion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols

• Track store supply usage andplace replenishment orders to maintain adequate levels. Support the team in execution of facilities processes, including lighting/recyclingprograms, workorders, store maintenance,andhousekeepingresponsibilities

• Demonstrate adaptabilityandrespond tochangingcircumstances, adjustingtacticsandshiftingresourcesbasedonupdatedforecastsand businessneeds

• Enhanceteamperformancebyassistingwithonboarding, initiatingteachingopportunities, andsupportingassociate’scontinuedlearning

• Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.

• Support in-store customer experiencebyproviding excellent customer service and supporting the store during key coverage periods

SkillsandAbilities

• Abilitytousedata, guidance, andjudgementto support timelyandeffectivedecisionsthatcontributetoteamandbusinesssuccess

• Skillsandexperiencetoperformintheroleand a commitmenttocontinuouslylearn

• Abilitytotakeownership of assignedtasksandcontributetostoresuccessbyteaching, partnering, andencouragingothers

• Self-directedandabletoworkwithminimalsupervisionin a deadline-drivenenvironment

• Communicatewithexcellence

• Comfortablewithtechnology, including smartphones, tabletcomputersand Windows-basedoperatingsystems

• 1+ years of retailexperienceand a dedicationtocustomerserviceexcellence

• Availabletowork a flexibleschedulebasedonbusinessneeds, includingnights, weekends, andholidays

• Mustregularlymovearoundallstoreareasandbeaccessibletocustomers

• Mustbend, reach, stretchforproductaswellaslift, carry, andmoveatleast 40 lbs

• Abilitytopush/pullreceivingequipmentweighingupto 500 lbs

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive There may be additional duties, responsibilities, and qualifications for this job.