Job Description

Are you a strategic leader with a passion for developing talent and driving operational excellence? Join our team where you'll empower others to succeed while making a significant impact on our insurance operations!

About the Role

As the Operations Team Lead for Property, Energy and Engineering and Construction Insurance, you'll develop and empower your team to fulfill their potential, achieve ambitious goals, and provide exceptional support across multiple underwriting functions. Your leadership will directly influence productivity, process efficiency, timeliness, profitability, and accuracy throughout the underwriting process.

Key Responsibilities

• Build strategic relationships with underwriting and operations leadership teams while maintaining exceptional quality standards
• Lead performance delivery against timeliness, quality and efficiency metrics, with a continuous improvement mindset
• Develop talent by recognizing team members' skills, guiding their professional growth, and delivering effective training programs
• Drive process innovation by collaborating on Standard Operating Procedures, system enhancements, and process improvement initiatives
• Ensure compliance by adhering to and monitoring operational risk controls and requirements
• Foster cross-functional collaboration to reinforce the "Winning as One" philosophy and expand the team's knowledge base
• Manage resources effectively by determining staffing needs and participating in recruitment processes
• Execute projects to successful completion as assigned
• Coordinate global teamwork by facilitating collaboration across different cultural contexts and time zones
• Occasional Travel may be required to attend meetings, seminars, and programs (<25%)

About the Team

Our Global Business Services Corporate Solutions team provides essential operational support to our Property & Energy Insurance business. We work collaboratively across functions to ensure seamless execution of underwriting processes, enabling business growth and exceptional client service. Our team culture values innovation, efficiency, and excellence in everything we do.

About You

You're an inspiring leader with strong business judgment, client orientation, and natural curiosity. You excel at motivating teams, providing constructive feedback, and creating an environment where people can perform at their best. With exceptional organizational skills, you can prioritize effectively, coordinate team efforts, and drive continuous improvement in systems and processes.

We are looking for candidates who meet these requirements:

• University degree (4-year) with a strong business component or equivalent experience
• Minimum 5 years of relevant experience in insurance operations or related fields
• Knowledge and understanding of commercial insurance principles and practices
• Knowledge and understanding of International Business practices
• Demonstrated leadership abilities with effective communication skills
• High proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
• Proven ability to plan, prioritize, and monitor team workloads effectively
• Demonstrated success working collaboratively in a global matrix environment
• Cultural sensitivity and ability to work effectively with internationally diverse teams

These are additional nice to haves:

• Insurance Institute of Canada (IIC) or equivalent certifications
• Project management experience
• Experience implementing process improvements and system simplifications
• Experience with process improvement methodologies
• Additional language skills beyond fluent English

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

The base salary hiringrange for this existing position is CAD $95,000 - 120,000 The specific base salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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