Requisition Number: 105021
Operations Support Technician
What you’ll do at Insight
This is an internal IT Operations role responsible for level 1 support and monitoring of Insight’s internal IT infrastructureCommon duties and responsibilities includedwith this role include
Monitor IT infrastructure utilizing multiple tools.
Utilize ITSM platform to manage and log all support issues.
Monitor shared mailboxes, Microsoft Teams, and other communication methods used by other teams to report IT incidents to the IT Operations Team.
Participate in team phone support queue leveraged by other IT teams to report infrastructure issues
Complete various MACD type requests
Perform 1st level diagnosis and troubleshooting for infrastructure support issues.
Create and maintain IT support documentation including knowledgebase articles.
Escalate and track major infrastructure incidents.
What you’ll need to join Insight
1 year of experience working in an IT event handling/NOC role with basic proficiency
1 year of technical phone support experience with basic proficiency
1 year of experience working with ITSM tools with basic proficiency
1 year of vendor ticket management experience with basic proficiency
1 year of experience working in an IT support role with basic proficiency
Technical Requirements:
1 years of experience supporting Windows server and workstation operating systems.
1 years of basic network support experience.
Preferred:
Cisco, CompTIA, or Microsoft certification
ITIL Framework certification
Bachelor’s Degree in Computer engineering and other computer related studies, ECE or IT related field, from four-year College or University preferred.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
Insight Enterprises is a leading Solutions Integrator that helps clients solve technology challenges by combining the right hardware, software, and services. As a Fortune 500 technology company, backed by 35+ years of expertise and a deep network of 6,000+ partners, we deliver secure, end-to-end IT solutions for organizations around the world.
