Job Description

Operations Support Supervisor

Location: Sydney, New South Wales

Company: BGIS Technical Services (Self Perform)

Employment Type: Full-Time, Permanent

The Role

BGIS is seeking an experienced and motivated Operations Support Supervisor to lead our Self Perform Operations Support team in Sydney, overseeing the delivery of planned and reactive maintenance services across multiple client contracts. In this leadership role, you will supervise and support a team responsible for scheduling, dispatch, and coordination of field technicians. You’ll ensure operational performance meets contract service levels, KPIs, and compliance standards while fostering a strong, collaborative team culture. You’ll play a key role in driving operational efficiency, supporting management teams, and enhancing service delivery through leadership, coaching, and continuous improvement initiatives.

From day one, you’ll be set up for success — with access to industry-leading systems, a supportive leadership network, and strong career development pathways within BGIS.

Why You’ll Love Working With BGIS

✔ Competitive salary with leadership development opportunities

✔ Structured training and development pathways

✔ Supportive leadership and collaborative team culture

✔ Recognition & rewards – spot recognition vouchers and $2,000 employee referral bonus

✔ Health, wellbeing & lifestyle benefits – Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers

✔ Additional employee benefits including novated leasing options

✔ Paid parental leave & volunteer leave

✔ Safe systems of work and strong operational support

What You’ll Be Doing

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  Lead, coach, and support a team of Operations Support Administrators (approx. 10–15 staff)
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  Oversee daily scheduling and dispatch of reactive and planned maintenance tasks
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  Ensure work orders are allocated effectively to meet SLA and KPI requirements
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  Drive team performance through monitoring, reporting, and continuous improvement
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  Provide operational leadership and support to area managers and field teams
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  Manage client service desk escalations and operational enquiries
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  Optimise technician resource planning based on priority, location, and skill set
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  Oversee system usage (Astea or similar), including task allocation, updates, closures, and reporting
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  Support financial processes including purchase orders, cost tracking, and stock coordination
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  Build and maintain strong relationships with clients, subcontractors, and internal stakeholders
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  Lead onboarding, training, and development of team members
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  Promote a positive, high-performing team culture aligned with BGIS values

Your Education, Experience & Skills

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  Previous leadership or supervisory experience in operations, scheduling, or facilities management
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  Minimum 2 plus years’ experience in facilities management, trade services, or similar environments
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  Experience with ERP, CAFM, or field service systems (e.g. Astea, SAP, Oracle, Maximo)
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  Strong people leadership, coaching, and team development skills
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  Excellent stakeholder management and customer service capability
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  Strong analytical, organisational, and problem-solving skills
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  Ability to perform in a fast-paced, high-volume environment
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  Intermediate Microsoft Office skills (Excel, Word, Teams)
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  Strong written and verbal communication skills
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  Full working rights in Australia (essential)

About BGIS

BGIS is a global leader in integrated facilities management, project delivery, asset management, and technical services. With more than 10,000 employees globally, we deliver innovative service solutions across diverse sectors including government, healthcare, defence, commercial, education, and critical infrastructure. BGIS Self Perform specialises in delivering planned and reactive maintenance services across building, mechanical, electrical, hydraulic, and fire disciplines nationally. We invest in our people through safe systems, modern equipment, and career development opportunities. Learn more: https://apac.bgis.com/

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present, and emerging. BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals, and people from culturally diverse backgrounds.

Apply Now

If you’re an organised Operations Support Supervisor looking for job stability, strong benefits, and long-term career growth with an industry leader, we’d love to hear from you. Explore more opportunities at: https://apac.bgis.com/careers/