Job Description

About the Role

We are looking for an Operations Support Specialist to join our growing operations team and work closely with our STL/QA leadership. If you have at least 3 years of experience supporting day-to-day operations in structured environments, this is a hands-on role focused on execution, learning processes deeply, and supporting operations rather than people management.

This position is ideal for candidates with experience in administrative support, operations coordination, documentation management, reporting, and process tracking.

This is not a call center or customer service role. Instead, you will support internal operational workflows, documentation processes, and data-related tasks that help our business run efficiently.

The first 3–4 months on the job will involve intensive training, including agent-level work, to fully understand our internal processes and business structure. Upon successful completion, you’ll support and contribute to our data acquisition and operational workflows.

Requirements

Qualifications & Skills

• 3–5 years of experience in operations, QA, admin, or process-driven roles
• Strong English communication skills (written and verbal), with the ability to clearly explain workflows, document processes, and discuss QA-related findings
• Comfortable working with data, reports, and performance metrics
• Detail-oriented and execution-focused
• Ability to follow structured processes and maintain high accuracy in operational tasks
• Based in the Philippines

We value candidates with stable work histories and long-term contributions to previous teams.

Preferred Background (Strong Plus)

Candidates with experience in the following environments tend to perform well in this role:

• Operations or administrative teams
• Logistics or supply chain coordination
• Procurement or documentation-heavy roles
• Project or program support
• Corporate administrative environments

Benefits

• 100% remote / home-based work
• Monthly salary: PHP 40,000 – 45,000
• Collaborative and supportive team
• Opportunity to develop deeper operations and process expertise