Legend Brands, an industry leader and long-standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration.
Supervision Responsibility:
None
Essential Duties
• Respond Answer product, order, and service-related questions.
• Respond promptly to customer inquiries, concerns, and questions.
• Manage incoming calls, shared among the team.
• Maintain a positive, empathetic, and professional attitude always.
• Process and follow up on sales orders.
• Communicate with customers through various channels.
• Ensure adherence to credit policies and sales procedures.
• Work cross functionally with key departments.
• Extensive experience and judgment to make critical logistics and customer service-related decisions.
• Provide shipping quotes as needed.
• Perform other related duties as assigned.
Minimum Qualifications
Education and Experience
High School Diploma or GED required.
Operations Support Specialist II
This position is required to have a minimum of 2 years of previous experience and working knowledge and competent demonstration of the following:
• Entering, confirming and releasing sales orders in the ERP system
• Logging into designated freight program to provide freight estimates to customers
• Answering and transferring calls
• Logging in and responding timely to customers on Live Chat
• Basic MS Excel
• Intermediate knowledge of EDI and MS Power Automate
Operations Support Specialist II perform broader range of duties, proven skillset to fully perform Operations Support Specialist responsibilities, more technically complex tasks, expected to set an example of professional efficiency, and provide technical direction to less experienced staff.
The Operations Support Specialist II receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department.
Hiring Range
$22.00 – $25.25 per hour
Benefits
Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!
Additional Considerations
• Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
• Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's.
• All job offers are contingent upon satisfactory pre-employment drug test and background checks.
Solving challenges is the very foundation of who we are. After all, in the beginning, our founder, sea captain Robert Fergusson, didn’t particularly care about paint. He just wanted to keep his ship intact. That’s why, when he noticed that an accidental splash of fish oil had stopped the relentless spread of corrosion on his rusty metal deck, he immediately recognized it for what it was: A valuable solution.
The same passion that drove the Captain to spend his next few years creating the world’s first rust-preventative paint still drives us today. When we see a problem, we work diligently until we've perfected a solution—which has led to some of the most cutting-edge, durable and innovative products in the industry.
If you've got a surface you need to protect or a look you want to transform, you've come to the right place. We have a coating for every challenge.
Welcome to Rust-Oleum, home of trusted quality—and powerful solutions—since 1921.
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Rust-Oleum Corporation is a subsidiary of RPM International, Inc.
