Job Description

Operations Support Specialist - Freelance, Remote

Department: Support & Leadership

Employment Type: Full Time

Location: Philippines

Reporting To: Client via Magic

Compensation: $7.00 / hour

About the Client
Our client is a full-service telecom contractor operating across multiple East Coast states, delivering fiber optics, outside plant maintenance, structured cabling, and utility construction projects. They partner with commercial and residential customers to plan, build, and maintain network infrastructure with a focus on quality, safety, and speed. With years of growth in the telecom field, they rely on robust operations support to keep projects on track and stakeholders aligned.
Why does this role exist?This role ensures the daily flow of telecom/field operations runs smoothly by coordinating work orders, maintaining clean, accurate records, and acting as a central communication hub among field supervisors, contractors, and internal teams. The company is scaling and needs a detail-oriented, dependable specialist to manage updates, reporting, invoicing support, and escalations so leaders have real-time visibility and crews can execute without blockers. The hire will strengthen process consistency, SLA performance, and documentation quality across regions and clients.

The Impact you’ll make

Operations Coordination

• Track job/work order progress end-to-end and drive timely follow-ups to completion
• Surface blockers, coordinate resolutions, and escalate risks appropriately
• Keep office logs and job workflows organized and audit-ready

Data & Documentation Management

• Maintain accurate records in Airtable/Excel, including permits, inspections, photos/files
• Ensure documentation standards are met (naming, completeness, version control)
• Prepare and update checklists, trackers, and shared folders for easy access

Communication & Stakeholder Support

• Manage day-to-day communications via email, MS Teams, and WhatsApp group chats
• Provide frequent status updates to field supervisors, contractors, and internal teams
• Support scheduling, inspector coordination, and customer notifications as needed

Billing & Financial Workflows

• Send invoices, review/approve vendor invoices, and verify payments
• Apply backcharges when appropriate and track billing exceptions
• Reconcile job data with financial records to ensure accuracy

Quality, Safety, and Escalations

• Review inspection photos and verify field quality (e.g., depth/placement/utility avoidance)
• Coordinate repairs/mitigations, insurance/claims tracking, and safety-related issues
• Log incidents, maintain compliance documentation, and support SLA adherence

Reporting & Visibility

• Compile weekly operational reports (workflow status, SLA metrics, damages/issues)
• Highlight trends, risks, and recommendations for process improvement
• Keep leadership informed with concise summaries and data-driven insights

Skills, Knowledge and Expertise

Required:

• 5+ years in operations or field service support within telecom, tech, or a closely related industry
• Excellent English communication skills (written and verbal) with proven stakeholder coordination
• Strong task/project tracking and documentation skills using Airtable and Excel
• Hands-on experience supporting invoicing/billing workflows and vendor coordination
• Ability to work the 7 AM–3 PM ET shift with occasional flexibility between 7 AM–11 PM ET
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

Your Superpowers:

• Technical: Airtable, Excel, Outlook, MS Office, MS Teams, WhatsApp; document control; basic billing/invoicing support; operational reporting; familiarity with field/OSP terminology and photo review for quality standards
• Operational: Exception handling, risk identification, escalation management, and SLA tracking
• Soft skills: Clear communicator, calm under pressure, dependable, highly organized, problem solver with sound judgment, collaborative and service-oriented

You should apply if...

• You thrive in fast-paced, remote environments and take ownership from start to finish
• You stay steady during escalations, communicate clearly, and resolve issues proactively
• You value accuracy, accountability, and follow-through, and you’re motivated by continuous improvement
• You’re a quick study who ramps up on tools and regional workflows efficiently
• You’re committed to reliability and long-term collaboration with growing teams

What to expect...

Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

• 40 hours per week
• 7:00 AM - 3:00 PM ET (Occasional flexibility required, with possible shifts between 7 AM – 11 PM ET)

Compensation:

• $7 per hour
• No benefits package included

Benefits