Job Description

About Enso Village

Enso Village is a Zen-inspired community with a focus on mindful aging, the joys of nature, sustainability and contemplative life and care for adults 60+. Enso Village is a collaborative endeavor between the Kendal Corporation—an esteemed, nationally recognized leader in senior living guided by the Quaker values of its founders—and the San Francisco Zen Center, one of the first Zen Buddhist organizations in the US, founded by Shunryu Suzuki Roshi.

Enso Village is informed by a set of nine Guiding Principles. These are based on the awareness that we are all connected. We share a commitment to compassion and strive to pay careful attention to the details of everyday life.

As America’s first and only Zen-inspired senior living community, Enso Village is a workplace like no other place you have ever worked. Here, our staff and residents engage fully and form close and meaningful relationships. We seek to uphold our professionalism and our humanity in equal measure. We listen with open minds and hearts. We learn something meaningful from every person and every experience. Sustaining others is what sustains us.

The Role

The Operations Support Specialist plays an important role in supporting a positive, responsive, and well-coordinated resident experience across Enso Village. Reporting to the Director of Operations, this position provides administrative and operational support across Health and Wellbeing, Facilities, Life Enrichment, and Nourishment, helping ensure resident needs and service requests are effectively coordinated across departments.

The Operations Support Specialist oversees the Concierge team and serves as a key point of connection between residents and community operations. This position supports resident onboarding and transitions, front desk services, maintains accurate resident information and documentation, and assists the Director of Operations with operational and regulatory responsibilities.

The ideal candidate is highly organized, service-oriented, collaborative, and comfortable managing multiple priorities while building positive relationships with residents, families, and team members.

Key Responsibilities

Resident Experience & Support

• Acts as a primary resource for residents seeking general information, department contacts, community services, or guidance with operational resources.
• Respond to resident questions and concerns with professionalism, empathy, and timely follow-through, coordinating with the appropriate department when additional support is needed.
• Support communication and coordination between residents and the Health and Wellbeing, Facilities, Life Enrichment, and Nourishment departments.
• Track and follow up on resident service requests to help ensure concerns are appropriately addressed and resolved.
• Collaborate with department leaders and team members to support a consistent, high-quality resident experience.
• Maintain appropriate confidentiality and protect resident information in accordance with applicable privacy requirements and community policies.

Concierge Oversight

• Provide day-to-day leadership and supervision of the Concierge team, promoting professional, welcoming, and responsive service.
• Hire, onboard, train, schedule, coach, and conduct performance evaluations for Concierge team members.
• Establish clear expectations and ensure appropriate Concierge staffing coverage based on community needs.
• Monitor and respond to resident requests related to community amenities, services, and general operational needs.
• Ensure Concierge team members are knowledgeable about community programs, services, policies, emergency procedures, and resident service expectations.
• Partner with other departments to ensure Concierge services effectively support residents and overall community operations.

Operational & Administrative Support

• Provide administrative and coordination support to the Director of Operations across Health and Wellbeing, Facilities, Life Enrichment, and Nourishment.
• Assist with communication, follow-up, documentation, scheduling, and coordination of operational priorities and resident-related matters.
• Maintain organized and accurate resident records, forms, agreements, and other documentation within the scope of the position.
• Support systems and processes that strengthen communication and coordination across operational departments.
• Assist the Director of Operations with audits, inspections, reporting, and other operational or regulatory needs, as assigned.
• Help identify recurring resident concerns or service trends and communicate opportunities for improvement to the Director of Operations.
• Support implementation and consistent application of community policies, procedures, and service standards.
• Participate in community-wide meetings, training, safety drills, emergency preparedness activities, and compliance initiatives as required.
• Perform other duties and special projects as assigned by the Director of Operations.

Position Requirements

• High school diploma or equivalent required; additional education in hospitality, business administration, customer service, senior living, or a related field is preferred.
• Previous experience in a customer-facing supervisory or operational role; experience in senior living, hospitality, healthcare, or a service-oriented environment is preferred.
• Demonstrated ability to lead, coach, and support team members while maintaining high service standards.
• Strong interpersonal and communication skills with the ability to build positive relationships with residents, families, and team members.
• Strong organizational, time-management, problem-solving, and follow-through skills.
• Ability to manage multiple priorities and respond effectively to changing operational and resident needs.
• Ability to work independently while collaborating effectively across multiple departments.
• Ability to remain calm, professional, and responsive during emergencies or challenging situations.
• Demonstrated respect for resident privacy, confidentiality, dignity, and individual preferences.
• Professional demeanor and strong commitment to hospitality and service.
• Proficiency with computers and standard office software; ability to learn community-specific systems and technology.
• Flexibility to work varying schedules, including occasional evenings, weekends, and holidays, based on community needs.
• Compassionate, patient, collaborative, and resident-centered approach to service.

Physical Requirements

• Prolonged periods of sitting and standing.
• Ability to bend, stoop, and kneel as necessary.
• Ability to lift, carry, and push/pull up to 50 lbs.
• Adequate visual acuity for working at a computer and managing data with attention to detail.

As a responsible and safety-conscious organization, we are committed to maintaining a secure and drug-free work environment. To ensure the well-being of our team members and uphold our values, we require candidates to undergo a background check and drug testing as part of our selection process.

Compensation and Benefits:

Enso Village is committed to equal pay and transparency. The annual base salary range for this position is $72,500-$82,500. This range provided as a general guideline and compensation decisions are dependent on a variety of factors, including candidate’s work experience, education/training, key skills, external non-profit market data, and business considerations.

We provide team members with a supportive and inclusive work environment focused on health and well-being. Full-time team members are offered a comprehensive benefits package, including:

• Comprehensive Benefits: Medical, dental, and vision coverage available starting on your first day of employment.
• Life & Disability Insurance: Company-paid life insurance and long-term disability coverage.
• Retirement Savings: 403(b) plan with a generous employer match to help you plan for the future.
• Generous Paid Time Off: Paid annual vacation, sick days, personal days, and holidays.
• Healthy Meals: Subsidized organic, nutritious meals available daily.
• Professional Development: Opportunities for ongoing career growth and development within the organization.

We value applicants of all different backgrounds, experiences, and skill sets. If you think you could excel in this role (regardless of whether you meet all of the qualifications), we encourage you to apply. Enso Village is an equal opportunity employer which means that we consider applicants for hire and make employment decisions without unlawful discrimination on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, pregnancy, military or veteran status, disability, age, genetic information, or other legally protected status. We are committed to working with and providing reasonable accommodations to job applicants who request an accommodation