Job Description

Operations Support Specialist

Do you have experience providing outstanding business operational support and are an exceptional multi-tasker? If so, this may be the opportunity for you! As an Operations Support Specialist on our Operations Work Management team, you will provide essential support to System and Field Operations staff and collaborate with multiple departments across Colorado Springs Utilities. The work that you do through ensuring data accuracy, scheduling work, supporting projects, reconciling field completed tasks, and managing errors will help our field personnel continue to accomplish work safely in our community.

**This position is a fully office-based role requiring sustained computer and coordination work throughout the workday.

What Else Will You be Doing?

• Analyzing and interpreting data to identify and correct errors to ensure data and billing accuracy
• Coordinating utility service appointments and ensuring accurate scheduling through utility systems
• Researching permits, tracking the collection and/or receipt of documents, and liaising between Pikes Peak Regional Building and contractors to ensure compliance and completion of hazards
• Researching and compiling information to ensure compliant and effective task execution
• Supporting activities and projects for specific departments and/or divisions
• Maintaining Power BI data for tracking and reporting accuracy

Who You Are...

• Skill in balancing competing demands, adjusting to changing priorities, and maintaining productivity under pressure is an absolute requirement for this role
• Current experience with and the ability to learn new applications, software, two-way radio, and business processes
• Expertise with all Microsoft Office Suite applications
• Experience leveraging technology to support business operations
• The successful candidate will possess the ability to exercise independent judgment and decision-making; research information and analyze data; strong detail-orientation; and collaborate with others to achieve results

Physical Requirements and Working Conditions
- Exerts up to 10 lbs. of force occasionally and/or small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
- Positions in this class typically require talking, hearing, seeing and repetitive motions within an office working environment.

The military job codes/duty codes most closely related to this role are: 42A, 42B, 36B, 36P1, 36P2, 36P3, 36P4, 37F1, 37F2, 37F3, 37F4, 3S032, 3S052, 3S072, 3S0X2, PN, PS, IT, 6420, 6423, 6425, 6427, 9645, 9680, 3402, 3404, 3406, 3408

Who We Are...
Colorado Springs Utilities, a four-service utility provider with a 100-year reputation of integrity, gives you an experience unmatched by other utility companies. We continuously strive to stay ahead of the business curve with our established priority to update and incorporate state-of-the-art technology and provide a work culture dedicated to innovation, collaboration, and synergy. In fact, we were recently awarded the Diamond Designation from the American Public Power Association (APPA), recognizing our utility for having some of the highest ratings in reliability, safety, workforce development, and system improvements among the more than 2,000 public utilities in the nation.

Our Commitment to Our Employees…
Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off to Recharge

• Vacation – Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave –3 days per year
• Paid Holidays –12 paid holidays per year
• Sick Leave – 12 days per year for personal or family health needs
• Vacation Buy – Option to purchase up to 40 additional hours annually

Health & Wellness – Benefits elected are effective the first of the following month

• Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health: Access to hundreds of medical services at no cost
• Dental & Vision: Two dental plans and one vision plan
• Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in a our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
• Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
• Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

• Pension Plan: Colorado PERA provides retirement benefits and peace of mind
• Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
• Disability Coverage: Short-Term and Long-Term Disability insurance available
• Life Insurance: Employer-paid coverage with optional supplemental plans

Additional Support

• Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
• Tuition Reimbursement: Up to $5,250 annually to support continued education
• Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness