Job Description

Operations Support Specialist

Department: Corporate Operations

Employment Type: Full Time

Location: Metropolitan Companies Wyomissing

Key Responsibilities

• Conduct property audits and corresponding reports.
• Review audit reports with upper management.
• Coordinate monthly projects and preventative maintenance programs for properties.
• Handle correspondence, phone calls, and emails that may contain confidential information in a professional and expedient manner.
• Provide excellent customer service to current, previous, and future residents.
• Assist with reviewing and processing lease applications for all residential properties.
• Assist with the review and execution of leases for all residential properties.
• Create and manage resident renewals.
• Provide leasing and administrative support to the operations team.
• Organize and maintain resident files.
• Create, run, and provide various reports/analytics that include the renewal report, rents above market report, average length of tenancy report, etc.
• Work with operations team to create and manage leasing documents.
• Assist with ad hoc projects and analytics

Skills, Knowledge and Expertise

• Excellent communication skills, both written and verbal.
• Demonstrates flexibility to work on different projects.
• Strong organizational skills and attention to detail.
• Ability to work with data to provide analytics and reporting.
• Ability to multitask and prioritize to meet required deadlines.
• H.S. Diploma or GED
• 1-3 years of leasing, property management, or administrative experience.
• High proficiency in Microsoft Office (Excel and Word).
• Ability to travel to properties as needed.
• Valid driver’s license and own reliable transportation

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance