Job Description

Employing Aboriginal and Torres Strait Islander People at Ngwala is essential to maintaining culturally aligned services. We STRONGLY encourage Aboriginal Torres Strait Islander people to apply for this role and others as they become available.

About Ngwala:

Ngwala Willumbong is a leading provider of culturally safe and effective support services for Aboriginal and Torres Strait Islander people. We are committed to supporting individuals affected by alcohol and other drug misuse, providing them with pathways to recovery through holistic and culturally appropriate rehabilitation programs.

About the Role:

The Operations & Support Services Manager is responsible for the effective
oversight and coordination of key operational support functions across the
organisation. This includes fleet and asset management, reception and
front-of-house services, and property coordination.

The role ensures that all operational support services are delivered efficiently,
consistently, and in alignment with organisational priorities, compliance
requirements, and funding obligations. It provides leadership to support teams,
strengthens systems and processes, and ensures a high standard of service that
enables frontline programs to operate effectively across all sites.

Working closely with the Corporate Services Team to ensure maintaining safe, functional, and
well-managed environments, while driving continuous improvement and supporting
organisational growth.

Key Responsibilities:

Operational Management

• Provide strategic leadership and oversight of operational support services across all sites,
  ensuring efficient and consistent service delivery
• Support frontline programs by proactively identifying and removing operational barriers to enable
  effective and uninterrupted service delivery

Project Management

• Provide leadership and oversight of organisational projects, including infrastructure
  upgrades, site developments, and operational initiatives
• Plan, coordinate, and deliver projects within agreed scope, timelines, and budget

Fleet & Asset Management

• Provide strategic oversight of fleet operations, ensuring optimal utilisation, compliance, and cost efficiency
• Maintain accurate and up-to-date asset registers and tracking systems across all sites

Front-of-House Services

• Provide leadership and oversight of reception and front-of-house operations at Head Office
• Ensure the delivery of a professional, culturally safe, and welcoming environment for all visitors, clients, and stakeholders

General Duties

• Be available to take up additional responsibility as directed by Executive Team
• Attend and participate in internal and external meetings

Professional Development

• Participate in continuous quality improvement (CQI) evaluation and activities.
• Participate and engage in ongoing professional development and staff training need analysis.

Health & Safety

• Work in a healthy and safe manner and encourage the team to do the same.
• Be aware of and adhere to OH&S and Health & Wellbeing policies and procedures.

Physical Demands

• This position requires driving and sitting for extended periods of time, operating office
  equipment, climbing stairs, at times lifting, and other related physical demands. Staff are responsible to only undertake physical duties they deem safe.

Teamwork and Agency Representation

• Maintain team boundaries and confidentiality in a professional and respectful manner.
• Represent, promote and/or deliver the program/s in a professional high-quality manner.

Skills & Experience:

• Demonstrated experience in an operations manager position (minimum of 3 years)
• Knowledge and understanding of Aboriginal culture and commitment to the Aboriginal community
• Ability to provide leadership and line management supervision to a team of specialist workers
• Demonstrated skills in management
• Good organisation and time management skills
• Demonstrated ability to work effectively as part of a multi skilled team
• Skills in working independently, with initiative and as a team member
• Willingness and ability to work within and contribute to the vision, purpose and core values of the organisation.

Mandatory Requirements:

• Current Victorian driver's licence
• National Police Certificate (not older than 3 months)
• Victorian Employment Working with Children Check

What We Offer:

• Full Time Role, Monday to Friday 9 AM to 5 PM
• Social and Community Services Level 7
• NFP Salary Packaging Benefits up to $15,900
• An opportunity to make a real difference in the lives of Aboriginal and Torres Strait Islander people.
• A supportive and culturally inclusive work environment.
• Ongoing professional development and training.

How to Apply:

If you are passionate about supporting individuals on their recovery journey and
promoting cultural safety, we would love to hear from you. Please provide the following:

• A cover letter outlining why you would be a great fit for this role
• A resume which outlines your educational and employment background

*Shortlisted candidates will be required to submit pre-employment checks including a Police
Check (no older than 3 months), Victorian Employment Working with Children Check, Health Declaration and/or a medical check as well as right to work in Australia Check.