Job Description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion.

Responsibilities

· To ensure all operational procedures and policies are followed.

· Maintain efficient clerical operations and implementation of policies and procedures.

· Data entry (spreadsheet, reports, payroll, etc.)

· Communicate directly with customers via email & phone

· Assist customs with inspection of shipments

· Create and finalize shipment manifests pertaining to exams

· Short travel to CBSA YVR office would be required weekly

· Clear Y50 reject shipments with broker/customs

· Other duties as assigned

Experience

· Data entry skills and experience (will be tested), Excel, Word

· Knowledge of all operational policies and procedures

· Excellent verbal and written communications

· Must be able to lift 70lbs

· Must be a team-player

· Must exhibit strong customer service skills

· Ability to correspond to employees and customers in a professional and business-like fashion

Skills

Operations ProceduresDocument ManagementComputer Operations Standards and Procedures

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Hours of work: Tuesday to Saturday 3:00pm – 8:00pm, shifts will vary, flexibility required. 25 Hours per week hrs./week.
Location: 541 - Richmond
Working Conditions: Warehouse Environment; Office Environment

Posting Number: 68949

Purolator is an equal opportunity employer committed to diversity and inclusion We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com